kb.pub

Refund and Guarantee Policy

Version 2026-10-22 · in force from 22 October 2026

This policy is part of our Terms of Service and applies to the Clinic Website subscription.

1. The "pay for results" guarantee

If, in the first 30 days after your site goes live on your own domain, it brings you fewer than 3 booking requests (as recorded in your KB.PUB account), we will refund your first monthly payment in full and cancel the subscription, so you pay nothing.

You do not have to ask: at the end of those 30 days we check the number of requests ourselves and, if the guarantee applies, contact you to confirm the refund. You can also write to contact@kb.pub at any time during the following 30 days.

Example. Your site goes live on www.yourpractice.com on 1 March. By 31 March it has recorded 2 booking requests. We refund the US$149 you paid on 1 March and cancel the subscription.

The guarantee applies once per practice and only to the first monthly payment. It does not apply if:

  • the site was never put on your own domain or linked from your existing website, listings or advertising, so visitors could not reach it; or
  • the site or the assistant was switched off, or changed in a way that stopped booking requests from being sent, for a substantial part of the 30 days.

2. Cancelling

You can cancel at any time by replying to any of our e-mails or writing to contact@kb.pub. Cancellation takes effect at the end of the period you have already paid for, and we do not charge you again. Apart from the guarantee above, and the cases below, payments for periods that have started are not refunded.

3. Other refunds

We refund the unused part of your current period if:

  • we materially reduce what the Service does and you cancel because of it;
  • you cancel because you do not accept a material change to our terms, before that change takes effect;
  • we close your account without a breach of the terms on your part.

If we charged you by mistake, we refund the full amount.

4. How refunds are paid

Refunds go back to the card or account used for the payment, through Stripe. They are usually sent within 5 business days of our confirmation; your bank may take a few more days to show them.

5. Your statutory rights

If you are a consumer, nothing in this policy limits the rights the law gives you.