I prefer to communicate via live chat, but your support hours for that channel are very limited. I often miss the window to get help when I need it.

Implement checks to ensure that information about delays is synchronized across all relevant internal systems.

Ensure that the order tracking system is consistently updated with accurate delay information.

Once the root cause is understood, provide the customer with a revised, realistic estimated delivery timeframe.

Determine the specific logistical or fulfillment problem causing the indefinite delay.

Establish a system that automatically triggers notifications to customers as soon as a delay is identified.

Audit the automated and manual processes for delay notifications to identify and fix any points of failure.

Break down the problem into its most fundamental components and explain the impact of each step or action.

Prepare screenshots, screen recordings, or flowcharts to visually demonstrate the problem and its sequence of events.

Offer to provide detailed system logs, error messages, and diagnostic information to aid in identifying the root cause of the bug.

Clearly articulate the recurring nature and specific conditions of the problem to request a formal bug investigation by the development team.