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One particular application on my computer or phone is not connecting to the internet. All other apps and websites are working fine, so I suspect it's an issue with that app's network settings or a fir

Problembeschreibung

One particular application on my computer or phone is not connecting to the internet. All other apps and websites are working fine, so I suspect it's an issue with that app's network settings or a firewall block.
1
Öffentliche Sitzungen
10
Verfügbare Lösungen
4
Identifizierte Ursachen

Empfohlene Lösungen

Relevanteste Lösungen

10 Lösungen

Consider a Mesh System

75%

For larger homes with many devices, a mesh Wi-Fi system can provide better coverage and manage network traffic more efficiently.

Limit Simultaneous Devices

75%

Reduce the number of devices actively using the internet at the same time, especially for bandwidth-intensive activities.

Change Wi-Fi Channel

75%

Access your router's settings and try changing the Wi-Fi channel to one that is less congested.

Identify Interfering Devices

75%

Try turning off other electronic devices one by one to see if the Wi-Fi signal improves.

Check Router Firmware

75%

Ensure your current router's firmware is up-to-date, as updates can sometimes improve performance.

Upgrade Router

75%

Consider purchasing a newer router that supports Wi-Fi 6 or Wi-Fi 6E for improved speed and range.

Minimize Obstructions

75%

Clear any large furniture or appliances that might be directly between the router and the weak signal areas.

Relocate Router

75%

Move the router to a more central location in your home, away from obstructions and at a higher elevation if possible.

Contact ISP for Clarification

75%

If the outage is prolonged and no information is readily available, contact your ISP to confirm if it's planned maintenance.

Review ISP Communications

75%

Check for any prior notifications from your ISP about scheduled maintenance that might be affecting your area.

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Häufig Gestellte Fragen

Häufige Fragen zu diesem Problem und seinen Lösungen.

How old is your Wi-Fi router?

Has your ISP provided an estimated time for resolution?

What is the exact name of the network-related threat your antivirus detected?

What operating system are you using on the computer experiencing the access denied error?

When do 'peak hours' typically occur for you?

Are you experiencing this issue on all devices connected to your network, or just this one?

What operating system are you using?

What specific lights on the router are behaving erratically?

What is your typical upload speed according to speed tests?

What color are the lights on your router that indicate internet connectivity (e.g., WAN, Internet, Globe icon)?

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Identifizierte Ursachen

Application-Specific Firewall Block

75%

The operating system's or a third-party firewall might be blocking the specific application from accessing the internet, even though other network traffic is allowed.

Incorrect Application Network Settings

60%

The application itself might have misconfigured network settings, such as an incorrect proxy server address or port, preventing it from establishing a connection.

Corrupted Application Files

40%

Essential network-related files for the application might have become corrupted, leading to connection issues.

Antivirus Software Interference

35%

Similar to firewalls, some antivirus programs can mistakenly identify legitimate application network activity as malicious and block it.

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