The tenant's frequent guests are causing disturbances, damaging property, or violating building rules. I need to address the tenant's responsibility for their guests' actions.

Define clear boundaries for the owner's interaction with tenants, directing them to forward all tenant communications to you for management.

Explain to the property owner the importance of maintaining the established management structure and how direct tenant communication can complicate operations.

If appropriate, facilitate a meeting or communication between yourself, the tenant, and the owner to clarify roles and expectations.

Have a direct conversation with the property owner to discuss the situation and ensure they are reinforcing the established communication protocol with the tenant.

Proactively ask the tenant for feedback on your service and address any concerns they may have about your responsiveness.

Review your internal processes to ensure timely acknowledgment and resolution of tenant requests. Communicate progress updates to the tenant.

Provide the tenant with a simple guide or document outlining who to contact for different types of issues and the expected response times.

Clearly reiterate the agreed-upon communication channels and procedures to the tenant in writing, emphasizing that all issues should be directed to you first.

Implement a system to monitor utility usage more closely over a period to detect any unusual spikes or patterns.

Visually inspect the meter for any signs of physical tampering or unauthorized connections.