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Hotel Booking Discrepancy - Wrong Room Type
AI Analysis Summary
The user booked a specific room with a king-size bed and sea view for their anniversary but was given a standard room with two twin beds and no sea view upon arrival. This mismatch has negatively impacted their special occasion.
Gemeldetes Problem
Fragen
5 FragenWhat was the exact date of your booking and arrival? (ID: 4132)
October 15th, arrived October 20th
Did you receive any confirmation email or document detailing your specific room booking? (ID: 4133)
Yes, I have it
What was the hotel's stated reason for not having your booked room available? (ID: 4134)
Maintenance/Unavailability of the specific room type
What actions have you taken with the hotel staff so far to resolve this issue? (ID: 4135)
Spoke to the front desk, Requested to speak to a manager
What was the price difference between the room you booked and the room you were given? (ID: 4136)
150
Identified Causes
3 UrsachenHotelüberbuchung oder Systemfehler
75%Das Hotel hat möglicherweise den spezifischen Zimmertyp überbucht oder einen Systemfehler erlitten, der zu einer falschen Zimmerzuweisung geführt hat. Dies ist ein häufiges Problem in der Hotellerie.
Missverständnis oder Fehler im Buchungsprozess
20%Es gab möglicherweise einen Fehler während des Buchungsvorgangs, entweder auf Seiten des Benutzers oder des Hotels, der zu der Diskrepanz geführt hat. Dies könnte die Auswahl des falschen Zimmertyps oder ein Dateneingabefehler durch das Hotel beinhalten.
Unvorhergesehene Zimmerverfügbarkeit
5%Der spezifische Raum, den Sie gebucht haben, ist möglicherweise aufgrund eines unerwarteten Problems wie Wartungsarbeiten oder Schäden nicht mehr verfügbar, und das Hotel hat dies nicht proaktiv mitgeteilt.
Recommended Solutions
6 LösungenProvide Proof of Booking
🤖 AI Analysis
"The user has a booking confirmation and was given a different room. Presenting this proof is the most direct way to establish their claim and push for a resolution."
Review Booking Confirmation
🤖 AI Analysis
"The user has a confirmation email. Reviewing it is crucial to ensure there are no discrepancies on their end and to have precise details to present to the hotel."
Escalate to Management
🤖 AI Analysis
"The user has already requested to speak to a manager. This solution directly addresses the next logical step in escalating the issue after initial attempts with front desk staff."
Inquire About Future Availability
🤖 AI Analysis
"The user was given a different room. Inquiring about the availability of their booked room for the remainder of their stay and the possibility of a room change is a practical next step."
Request Compensation
🤖 AI Analysis
"The user booked a specific room at a certain price and received a different one, implying a price difference. Requesting compensation is a relevant outcome if the issue cannot be fully rectified."
Seek Alternative Solutions
🤖 AI Analysis
"This is a more extreme solution. While it's an option if the hotel cannot resolve the issue, it's not the primary or immediate course of action given the user has already engaged with hotel staff."
Autoritative Ressourcen
Use Your Free Night Award Certificate at Participating Marriott Hotels
Select hotel and room type. Review the reservation ... The balance of points you will pay for the reservation will go up to make up for the difference.
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