I'm trying to connect to my company's internal servers and shared drives from home, but I'm getting an 'access denied' error. I've double-checked my VPN credentials and connection, but it still won't
Problem Description
Recommended Solutions
Most Relevant Solutions
10 solutionsCheck DNS Server Configuration
Verify the DNS server settings on your router and individual devices.
Test DNS Resolution
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Inspect UPS Status
Check the status lights and battery levels of all UPS units powering network equipment.
Check Building Power
Verify if the entire building or office area has power.
Reboot Core Equipment
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Inspect Core Equipment
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Check ISP Status Page
Visit the ISP's website or social media for official status updates.
Contact ISP
Call your internet service provider to inquire about any reported outages in your area.
Replace Aging Hardware
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Update Firmware
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
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Frequently Asked Questions
Common questions related to this problem and its solutions.
When did the outage begin?
How many devices are typically connected to the Wi-Fi network in the affected areas?
What is the exact error message you are receiving when trying to access servers or shared drives?
How many devices are typically connected to your home network during peak hours?
When do you typically notice the network performance issues?
When did this issue first start occurring?
When do these intermittent issues typically occur?
What is your current internet connection type at home?
How many devices are typically connected to your network during these peak usage times?
Are your friends able to see the guest Wi-Fi network name (SSID)?
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Identified Causes
Incorrect User Permissions or Group Membership
75%Even with correct VPN credentials, the user's account might lack the necessary permissions or group memberships on the internal servers or for specific shared drives.
Firewall or Network Restrictions
60%Company firewalls or network configurations might be blocking access from external IP addresses or specific VPN subnets to internal resources.
VPN Configuration or Policy Issues
55%While the VPN connection might be established, it may not be configured to route traffic correctly to internal resources, or there might be specific VPN policies that are not being met.
Incorrect Server/Share Path or Hostname
40%The user might be attempting to connect to the wrong server name, IP address, or shared drive path, leading to an 'access denied' error if the path doesn't exist or is misconfigured.
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