I'm unable to access the shared network drive where I store all my project files. I'm getting an 'Access Denied' error, even though I was able to access it yesterday. My network connection seems fine
Problem Description
Recommended Solutions
Most Relevant Solutions
10 solutionsCheck DNS Server Configuration
Verify the DNS server settings on your router and individual devices.
Test DNS Resolution
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Inspect UPS Status
Check the status lights and battery levels of all UPS units powering network equipment.
Check Building Power
Verify if the entire building or office area has power.
Reboot Core Equipment
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Inspect Core Equipment
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Check ISP Status Page
Visit the ISP's website or social media for official status updates.
Contact ISP
Call your internet service provider to inquire about any reported outages in your area.
Replace Aging Hardware
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Update Firmware
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
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Frequently Asked Questions
Common questions related to this problem and its solutions.
When did the outage begin?
How many devices are typically connected to the Wi-Fi network in the affected areas?
What is the exact error message you are receiving when trying to access servers or shared drives?
How many devices are typically connected to your home network during peak hours?
When do you typically notice the network performance issues?
When did this issue first start occurring?
When do these intermittent issues typically occur?
What is your current internet connection type at home?
How many devices are typically connected to your network during these peak usage times?
Are your friends able to see the guest Wi-Fi network name (SSID)?
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Identified Causes
Expired or Changed Permissions
75%Your user account's permissions to access the shared drive may have expired, been revoked, or changed by an administrator. This is common if permissions are time-limited or if there was a recent change to access controls.
Network Authentication Issues
60%Your computer may have lost its authentication with the network or the server hosting the shared drive. This can happen due to a temporary network glitch or a stale authentication token.
Server-Side Issue
40%The server hosting the shared drive might be experiencing a temporary issue, such as a service restart, overload, or a configuration change that is preventing access.
Firewall or Antivirus Interference
30%A recent update to your computer's firewall or antivirus software might be incorrectly blocking access to the network share.
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