kb.pub
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When I make or receive phone calls, I can't hear the other person speaking. The speaker seems to be working for other audio, but not for calls. I have to use speakerphone all the time.

Problem Description

When I make or receive phone calls, I can't hear the other person speaking. The speaker seems to be working for other audio, but not for calls. I have to use speakerphone all the time.
1
Public Sessions
10
Available Solutions
4
Identified Causes

Recommended Solutions

Most Relevant Solutions

10 solutions

Test with Wireless Charging (if applicable)

75%

If your phone supports wireless charging, try using a wireless charger to bypass the physical port.

Clean the Charging Port

75%

Carefully clean the charging port with a soft brush or compressed air to remove any debris.

Check for Physical Damage

75%

Inspect the phone for any visible signs of damage, such as a swollen battery or cracked screen, which might indicate internal issues.

Professional Repair Assessment

75%

Take the phone to a qualified repair technician for diagnosis and potential component replacement.

Enter Recovery Mode

75%

If a force restart doesn't work, try booting into recovery mode to clear the cache or perform a factory reset (this will erase data).

Perform a Force Restart

75%

Research the specific button combination for your phone model to force a restart (e.g., holding power and volume down buttons).

Try a Different Charger and Cable

75%

A faulty charger or cable might be preventing the phone from charging properly.

Charge for an Extended Period

75%

Connect the phone to a known working charger and outlet for at least 30-60 minutes. Use the original charger if possible.

Review App Permissions

75%

Check the permissions granted to installed apps and revoke any that seem unnecessary or suspicious.

Run Antivirus Scan

75%

Install and run a reputable antivirus/anti-malware scanner on your tablet to check for and remove any threats.

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Frequently Asked Questions

Common questions related to this problem and its solutions.

Were there any unusual events or error messages before the phone stopped turning on?

What is the make and model of your phone?

How long has the phone been on the charger?

Have you recently dropped the phone or exposed it to water?

What happens when you try to turn on the phone?

When did you first notice the files becoming corrupted?

When did this problem start occurring?

When did this issue first start occurring?

Has this issue started recently, or has it been happening for a while?

What is your phone's operating system?

Demo Diagnostic Sessions

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Identified Causes

Earpiece Speaker Hardware Malfunction

70%

The earpiece speaker itself may be damaged or have a loose connection, preventing it from producing sound specifically during phone calls.

Software Glitch or Bug

50%

A temporary software issue or a bug in the phone's operating system or dialer app could be misdirecting or muting the audio output for calls.

Blocked or Dirty Earpiece Grille

30%

Debris, lint, or earwax can accumulate in the earpiece grille, physically obstructing the sound from reaching the user's ear.

Bluetooth or Connected Audio Device Interference

20%

If a Bluetooth headset or other audio device is connected, the phone might be attempting to route call audio to it, even if it's not actively in use or is malfunctioning.

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