If your phone supports wireless charging, try using a wireless charger to bypass the physical port.
Carefully clean the charging port with a soft brush or compressed air to remove any debris.
Inspect the phone for any visible signs of damage, such as a swollen battery or cracked screen, which might indicate internal issues.
Take the phone to a qualified repair technician for diagnosis and potential component replacement.
If a force restart doesn't work, try booting into recovery mode to clear the cache or perform a factory reset (this will erase data).
Research the specific button combination for your phone model to force a restart (e.g., holding power and volume down buttons).
A faulty charger or cable might be preventing the phone from charging properly.
Connect the phone to a known working charger and outlet for at least 30-60 minutes. Use the original charger if possible.
Check the permissions granted to installed apps and revoke any that seem unnecessary or suspicious.
Install and run a reputable antivirus/anti-malware scanner on your tablet to check for and remove any threats.
Relevance scores update as you answer more questions
Common questions related to this problem and its solutions.
Explore real diagnostic sessions for this problem with different scenarios and solutions.
The earpiece speaker itself may be damaged or have a loose connection, preventing it from producing sound specifically during phone calls.
A temporary software issue or a bug in the phone's operating system or dialer app could be misdirecting or muting the audio output for calls.
Debris, lint, or earwax can accumulate in the earpiece grille, physically obstructing the sound from reaching the user's ear.
If a Bluetooth headset or other audio device is connected, the phone might be attempting to route call audio to it, even if it's not actively in use or is malfunctioning.
Get personalized help with your problem. Our AI-powered diagnostic system will guide you through a series of questions to identify the best solution.
Start Diagnosis