kb.pub

Users are reporting that they are unable to submit forms on my website. I've tested it myself and sometimes it works, but other times it fails without any clear error message.

Problem Description

Users are reporting that they are unable to submit forms on my website. I've tested it myself and sometimes it works, but other times it fails without any clear error message.
1
Public Sessions
10
Available Solutions
4
Identified Causes

Recommended Solutions

Most Relevant Solutions

10 solutions

Identify Newer Sections

75%

Explore if any sections of the website appear more recently updated than others, which might indicate where efforts are focused.

Seek Alternative Sources

75%

If the information is critical and the website is not being updated, look for more current information on reputable alternative websites or sources.

Look for Disclaimer Statements

75%

Check for any disclaimers that indicate the content is for historical reference only or may not be current.

Review Website's Purpose

75%

Carefully read the website's 'About Us' section or introductory text to understand its intended purpose and scope.

Contact Website Administrators

75%

If possible, reach out to the website owners or administrators to inquire about content update schedules or to report the outdated information.

Check for Last Updated Dates

75%

Look for 'last updated' or 'published' dates on the pages. If these are consistently old, it confirms the issue.

Implement Keyboard Shortcuts

75%

For complex interactions, consider providing keyboard shortcuts to enhance usability.

Establish Logical Tab Order

75%

Ensure the order in which elements receive focus when tabbing through the page is logical and follows the visual flow.

Ensure Focusability of Interactive Elements

75%

Make sure all interactive elements can receive keyboard focus using the `tabindex` attribute appropriately.

Use Empty Alt Text for Decorative Images

75%

For purely decorative images, use `alt=''` to ensure they are ignored by screen readers.

Relevance scores update as you answer more questions

Frequently Asked Questions

Common questions related to this problem and its solutions.

What is the primary purpose of the website you are referencing?

Which screen reader are you currently using?

What specific error message are you seeing?

Which specific browsers and versions are exhibiting these display issues?

Which specific pages or sections are you having trouble accessing?

Which mobile device are you using?

How often do you experience these loading delays?

What is the primary reason you haven't adopted a version control system yet?

Where are your calls to action currently placed on your website?

What is the primary goal of your website?

Demo Diagnostic Sessions

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Identified Causes

Intermittent Server-Side Errors

75%

The server might be experiencing temporary overloads, database connection issues, or unhandled exceptions during form processing, leading to failed submissions without explicit user-facing errors.

Client-Side JavaScript Errors

60%

JavaScript code responsible for form validation or submission might have bugs that only manifest under certain conditions, preventing the form from being sent or processed correctly.

Network Connectivity Issues

40%

Transient network problems between the user's browser and the server can interrupt the form submission process, especially if the connection is unstable.

Third-Party Service Dependencies

30%

If the form submission relies on external services (e.g., CAPTCHA, email sending services), their intermittent failures or rate limiting could cause submission issues.

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