I'm unable to map a network drive that I regularly use for storing project files. I'm getting a 'Network path not found' error. I've confirmed the path is correct and others can access it.
Problem Description
Recommended Solutions
Most Relevant Solutions
10 solutionsTest with IP Address
Attempt to map the drive using the server's IP address directly.
Flush DNS Cache
Clear your computer's DNS cache to force a fresh lookup.
Contact Network Administrator
Request the administrator to check your user account's permissions for the specific share.
Check Share Permissions
Verify that your user account has the necessary read/write permissions on the network share.
Try IP Address Instead of Hostname
If using a hostname, try mapping using the server's IP address to rule out DNS issues.
Verify Path Exactly
Copy and paste the path directly from a working machine or documentation.
Check Firewall Settings
Ensure your local firewall is not blocking access to the network share.
Reboot Computer
A simple reboot can resolve many transient network issues.
Restart Network Adapter
Disable and re-enable the network adapter on your computer.
Address System Updates
Ensure your operating system and other relevant software are up-to-date to support the new application version.
Relevance scores update as you answer more questions
Frequently Asked Questions
Common questions related to this problem and its solutions.
What is the current utilization of CPU, Memory, and Disk when the computer is slow (e.g., checked via Task Manager/Activity Monitor)?
Have you recently installed any new software, updates, or connected new hardware?
What are the computer's specifications (CPU, RAM, and primary storage type - HDD or SSD)?
Is the slowness consistent across all applications, or only when using specific programs (e.g., web browser, games)?
When did the slowness start, and was it sudden or gradual?
What operating system are you using?
What is the specific software application you are requesting an upgrade for?
When did this issue start occurring?
What is the make and model of your company-issued mobile phone?
What type of backup software or service are you using?
Demo Diagnostic Sessions
Explore real diagnostic sessions for this problem with different scenarios and solutions.
Identified Causes
Local Network Connectivity Issue
75%The user's machine may have a temporary network glitch or a misconfigured network adapter preventing it from reaching the server hosting the network drive.
Incorrect or Incomplete Network Path
60%Although the user believes the path is correct, there might be a subtle typo, missing backslash, or an incorrect server name/IP address that is not immediately obvious.
Server-Side Access Restrictions
40%While others can access the drive, the user's specific account might have been inadvertently removed from the share's permissions or is subject to different access control lists.
DNS Resolution Problem
30%The user's computer might be unable to resolve the hostname of the server to its IP address, even if the server is reachable via IP.
Start Your Diagnostic Session
Get personalized help with your problem. Our AI-powered diagnostic system will guide you through a series of questions to identify the best solution.
Start Diagnosis