The tenant is bypassing me and contacting the property owner directly with minor issues or complaints, undermining my role and creating confusion.
Problem Description
Frequently Asked Questions
Common questions related to this problem and its solutions.
What is the typical communication protocol established between you, the tenant, and the property owner regarding maintenance and complaints?
When did the tenant first notice the discrepancy in the meter readings?
What is the total amount of outstanding rent owed by the tenant?
What is the specific jurisdiction (state and county) where the property is located?
Can you provide a detailed list of the specific damages and wear and tear you observed?
Have you directly observed the tenant smoking inside the unit, or is it solely based on the smell and evidence?
What is the current date and the lease start date?
What specific repair issues has the tenant reported, and when were they reported?
What specific repair did the tenant perform, and what was the nature of the issue they addressed?
What specific disturbances, damages, or rule violations have the guests caused?
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Identified Causes
Lack of Clear Communication Protocol
75%The tenant may not be fully aware of or understand the established communication hierarchy, leading them to believe direct contact with the owner is acceptable or even preferred.
Perceived Inefficiency or Lack of Responsiveness
60%The tenant might feel that their issues are not being addressed promptly or effectively by you, prompting them to seek a perceived faster or more direct resolution from the owner.
Tenant's Relationship with Owner
40%The tenant may have a pre-existing or developing relationship with the property owner that they leverage to bypass the property manager.
Owner's Encouragement or Indifference
30%The property owner might be inadvertently encouraging this behavior by responding directly to the tenant's communications or by not actively discouraging it.
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