Post-Event Cleanup Coordination

The venue staff will be responsible for the initial clearing of the main event spaces, including removing any large rented furniture that is not being packed by our vendors, and ensuring all general trash bins are emptied into their larger receptacles. They will also be responsible for the general tidying of common areas like restrooms and hallways. The hired cleaning service, 'Sparkle & Shine Cleaning', will handle the detailed cleaning of the event floor, including vacuuming/mopping, wiping down surfaces, cleaning restrooms within the event space, and ensuring all waste is sorted and disposed of according to the venue's protocols. They are also responsible for any deep cleaning tasks as outlined in their service agreement.

Yes, we have established clear communication channels. For the venue, our primary point of contact is Sarah Jenkins, the Venue Operations Manager, and her assistant, Mark Davies. We have their direct phone numbers and email addresses. For the hired cleaning service, our main contact is David Lee, the Operations Supervisor for 'Sparkle & Shine Cleaning'. We have his mobile number and a dedicated email for event coordination. We've also set up a group chat with these key individuals for real-time updates and urgent matters during the cleanup period.

The agreed-upon timeline for cleanup is as follows: Cleanup will commence immediately after the event concludes, which is scheduled for 10:00 PM on Saturday. The hired cleaning service is contracted for a minimum of 4 hours, with an option to extend if necessary, but we aim to have the primary cleanup completed by 2:00 AM. The venue staff will be responsible for clearing out any large equipment or rented furniture by 8:00 AM Sunday morning. Our internal team will conduct a final walk-through and inspection by 10:00 AM Sunday to ensure everything is in order before the venue's final handover.

Yes, absolutely. The venue has specific requirements for waste management. All general waste needs to be bagged and placed in designated bins located in the service corridors. Recyclables (paper, cardboard, plastic bottles, aluminum cans) must be separated and placed in clearly marked recycling bins provided by the venue. For any food waste, we need to use compostable bags and place them in the designated organic waste bins. We've also been informed that no hazardous materials or large furniture items can be disposed of through their regular waste streams; these would require special arrangements and potentially additional fees. We've communicated these protocols to our hired cleaning service to ensure compliance.

Our process for reporting damages or issues during cleanup involves immediate notification to the event manager on-site. They will then document the issue with photos and a written description. For venue-related damages, we'll follow the venue's established protocol, which usually involves filling out a damage report form and discussing it with the venue manager. For issues with the hired cleaning service, we'll first try to resolve it directly with their supervisor on-site. If it's a significant issue, we'll escalate it to our event lead and then to the cleaning company's management, referencing our contract for dispute resolution.