I'm trying to connect to my company's internal servers and shared drives from home, but I'm getting an 'access denied' error. I've double-checked my VPN credentials and connection, but it still won't
Descripción del Problema
Soluciones Recomendadas
Soluciones más relevantes
10 solucionesUse Fully Qualified Domain Name (FQDN)
Try accessing resources using their FQDN (e.g., servername.company.local) instead of just the hostname.
Confirm Server/Share Details
Double-check the exact server name, IP address, and shared drive path with your IT department or colleagues.
Check VPN Client Settings
Verify that your VPN client is configured with the correct server addresses and routing settings as provided by your IT department.
Re-establish VPN Connection
Disconnect and reconnect to the VPN, ensuring all prompts and multi-factor authentication steps are completed correctly.
Test from a Different Network
If possible, try connecting from a different home network or location to rule out local network issues.
Consult IT for Network Policies
Ask your IT department if there are any network restrictions or firewall rules that might be preventing access from your current location or VPN.
Check Group Memberships
Ensure your user account is part of the correct security groups that grant access to internal resources.
Verify User Permissions
Contact IT support to confirm your user account has the appropriate access rights to the target servers and shared drives.
Consider a Wi-Fi Extender or Mesh System
If your home is large or has many dead zones, a Wi-Fi extender or a mesh Wi-Fi system can improve coverage and speed.
Use a Wired Connection
For devices that require consistent high speeds (like desktop computers), connect them directly to the router with an Ethernet cable.
Las puntuaciones de relevancia se actualizan a medida que respondes más preguntas
Preguntas Frecuentes
Preguntas comunes relacionadas con este problema y sus soluciones.
How many devices are typically connected to your Wi-Fi network at any given time?
What specific error message are you seeing when trying to access the servers or shared drives?
How often do you experience these slow speeds?
When did this problem start occurring?
Are you able to access any internal company resources at all, or is it all internal resources that are inaccessible?
Have you recently made any changes to your home network setup (e.g., added new devices, moved your router)?
Are the Wi-Fi drops happening on all devices simultaneously, or only on specific devices?
Have you successfully connected to company resources from home before?
What is your current internet plan speed (download and upload)?
What operating system are you using on your home computer?
Sesiones de Diagnóstico Demo
Explora sesiones de diagnóstico reales para este problema con diferentes escenarios y soluciones.
Causas Identificadas
Incorrect User Permissions or Group Membership
75%Even with correct VPN credentials, the user's account might lack the necessary permissions or group memberships on the internal servers or for specific shared drives.
Firewall or Network Restrictions
60%Company firewalls or network configurations might be blocking access from external IP addresses or specific VPN subnets to internal resources.
VPN Configuration or Policy Issues
55%While the VPN connection might be established, it may not be configured to route traffic correctly to internal resources, or there might be specific VPN policies that are not being met.
Incorrect Server/Share Path or Hostname
40%The user might be attempting to connect to the wrong server name, IP address, or shared drive path, leading to an 'access denied' error if the path doesn't exist or is misconfigured.
Inicia tu Sesión de Diagnóstico
Obtén ayuda personalizada con tu problema. Nuestro sistema de diagnóstico basado en IA te guiará a través de una serie de preguntas para identificar la mejor solución.
Iniciar Diagnóstico