I can't print to my network printer from any of my devices. I can see the printer listed, but when I try to send a document, it just sits in the queue with an error. I've confirmed the printer is powe
Descripción del Problema
Soluciones Recomendadas
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10 solucionesCheck DNS Server Configuration
Verify the DNS server settings on your router and individual devices.
Test DNS Resolution
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Inspect UPS Status
Check the status lights and battery levels of all UPS units powering network equipment.
Check Building Power
Verify if the entire building or office area has power.
Reboot Core Equipment
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Inspect Core Equipment
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Check ISP Status Page
Visit the ISP's website or social media for official status updates.
Contact ISP
Call your internet service provider to inquire about any reported outages in your area.
Replace Aging Hardware
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Update Firmware
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
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Preguntas Frecuentes
Preguntas comunes relacionadas con este problema y sus soluciones.
When did the outage begin?
How many devices are typically connected to the Wi-Fi network in the affected areas?
What is the exact error message you are receiving when trying to access servers or shared drives?
How many devices are typically connected to your home network during peak hours?
When do you typically notice the network performance issues?
When did this issue first start occurring?
When do these intermittent issues typically occur?
What is your current internet connection type at home?
How many devices are typically connected to your network during these peak usage times?
Are your friends able to see the guest Wi-Fi network name (SSID)?
Sesiones de Diagnóstico Demo
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Causas Identificadas
Problema con el servicio de cola de impresión
80%El servicio de cola de impresión en los dispositivos cliente o en el servidor de impresión (si corresponde) puede estar detenido, dañado o experimentando errores, lo que impide que los trabajos de impresión se procesen.
Conectividad de red o bloqueo de firewall
70%Mientras la impresora es visible, podría haber problemas intermitentes de red, un firewall bloqueando la comunicación entre los dispositivos y la impresora, o una configuración de red incorrecta.
Controlador de impresora dañado
60%El controlador de impresora instalado en los dispositivos podría estar dañado o ser incompatible, lo que provoca errores al intentar enviar trabajos de impresión.
Problema de hardware o firmware de la impresora
40%Aunque la impresora esté encendida, podría haber un mal funcionamiento interno del hardware o un fallo en el firmware que le impida procesar los trabajos de impresión correctamente.
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