I booked a hotel in Rome for next month through a third-party website, but I never received a confirmation email. I've checked my spam folder, and it's not there. I'm worried my reservation isn't actually made.

{"value":"The third-party booking website I used is called 'GlobalTravelDeals.com'. I've used them before without any issues, which is why I'm so concerned this time."}

{"value":"I made the booking on Tuesday, October 24th, 2023, around 3:00 PM Pacific Standard Time. I remember because I was planning my trip during my lunch break."}

{"value":"Yes, I did. Immediately after I entered my payment details and clicked 'confirm booking', the website displayed a page saying 'Thank you for your booking!'. It showed a summary of my reservation, but it also said that a confirmation email would be sent shortly. That was the last I heard from them."}

{"value":"The email address I used for the booking is 'traveler.jane.doe@example.com'. I've double-checked this is the correct address associated with my account on the third-party site."}

{"value":"Yes, I did. I logged into my account on the website, and under 'My Bookings' or a similar section, I can see an entry for the Rome hotel. It shows the dates, the hotel name, and the price I paid. However, there's no booking reference number or any indication that it's fully confirmed, just that it's 'pending' or 'processing'. This is what's making me nervous."}

What is the name of the third-party booking website you used?

{"value":"The third-party booking website I used is called 'GlobalTravelDeals.com'. I've used them before without any issues, which is why I'm so concerned this time."}

Can you confirm the exact date you made the booking?

{"value":"I made the booking on Tuesday, October 24th, 2023, around 3:00 PM Pacific Standard Time. I remember because I was planning my trip during my lunch break."}

Did you receive any immediate on-screen confirmation after completing the booking process?

{"value":"Yes, I did. Immediately after I entered my payment details and clicked 'confirm booking', the website displayed a page saying 'Thank you for your booking!'. It showed a summary of my reservation, but it also said that a confirmation email would be sent shortly. That was the last I heard from them."}

What is the email address you used for the booking?

{"value":"The email address I used for the booking is 'traveler.jane.doe@example.com'. I've double-checked this is the correct address associated with my account on the third-party site."}

Have you tried logging into your account on the third-party website to check your booking history?

{"value":"Yes, I did. I logged into my account on the website, and under 'My Bookings' or a similar section, I can see an entry for the Rome hotel. It shows the dates, the hotel name, and the price I paid. However, there's no booking reference number or any indication that it's fully confirmed, just that it's 'pending' or 'processing'. This is what's making me nervous."}

Hotel Booking Confirmation Missing | Asesor | ES

💡

Contact Third-Party Support

98%Official

Reach out to the customer support of the booking website directly to inquire about your reservation status.

🤖 AI Analysis

"The user has confirmed they see the booking as 'pending' or 'processing' on the website but lacks a confirmation number. Contacting the third-party support directly is the most direct way to resolve the status of their booking and obtain a confirmation. This is the most critical next step."

💡

Check Account on Booking Site

95%Official

Log in to your account on the third-party website and look for a 'My Bookings' or 'Reservation History' section.

🤖 AI Analysis

"The user has already performed this action and confirmed they can see the booking in their account, but it's marked as 'pending' or 'processing'. This solution is highly relevant as it confirms the booking exists on their platform, but the user needs further action to resolve the confirmation issue."

💡

Check Payment Status

90%Official

Review your bank or credit card statements to see if any payment was processed for the hotel booking.

🤖 AI Analysis

"The user mentioned they paid for the booking. Checking their payment status is crucial to confirm if the transaction was successful, which would lend more weight to the booking existing and needing confirmation. This helps rule out payment issues as the root cause."

💡

Review On-Screen Confirmation

85%Official

Recall if there was any confirmation message displayed on the website immediately after you attempted to book.

🤖 AI Analysis

"The user has already confirmed they received an on-screen confirmation immediately after booking, which stated an email would follow. This solution is relevant because it confirms the initial step of booking was completed, but the subsequent email is missing."

💡

Use Incognito/Private Browsing

70%Official

Browse flights in an incognito or private window to prevent websites from tracking your activity and potentially adjusting prices based on your perceived interest.

🤖 AI Analysis

"The user has confirmed the email address used is correct and associated with their account. Therefore, contacting support with the *correct* email address is less relevant than contacting support to resolve the booking status itself, as the email is already known to be correct."

💡

Verify Email Address on File

65%Official

If you have an account with the third-party website, check the email address associated with your profile.

🤖 AI Analysis

"The user has already confirmed they logged into their account and the email address is associated with it. This solution is less relevant as the user has already verified this information."

💡

Attempt Re-booking

30%Official

Carefully re-attempt the booking process, paying close attention to all steps and any error messages.

🤖 AI Analysis

"Re-attempting the booking could lead to a duplicate booking or further confusion if the original booking is indeed processed but not confirmed. It's not the primary solution when the user already sees a 'pending' booking."

💡

Try a Different Email Address

25%Official

If possible, try re-booking or contacting support using an alternative email address to see if confirmation is received.

🤖 AI Analysis

"The user has a confirmed email address associated with their account and has seen the booking there. Trying a different email address is unlikely to resolve the issue with the existing booking and might complicate matters."

Hotel Booking Confirmation Missing

AI Analysis Summary

Problema reportado

Preguntas

What is the name of the third-party booking website you used? (ID: 1113)

Can you confirm the exact date you made the booking? (ID: 1114)

Did you receive any immediate on-screen confirmation after completing the booking process? (ID: 1115)

What is the email address you used for the booking? (ID: 1116)

Have you tried logging into your account on the third-party website to check your booking history? (ID: 1117)

Causas identificadas

Fallo en la entrega del correo electrónico

Reserva incompleta o fallida

Dirección de correo electrónico incorrecta introducida

Soluciones recomendadas

Contact Third-Party Support

Check Account on Booking Site

Check Payment Status

Review On-Screen Confirmation

Use Incognito/Private Browsing

Verify Email Address on File

Attempt Re-booking

Try a Different Email Address

Recursos de Autoridad

‎Booking.com: Hotels & Travel App - App Store

Marriott Bonvoy Customer Service and Online Help

Support & FAQ

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