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My computer is running very slowly

Sesión públicaSesión #4123/11/2025👁️ 1562 vistasRetrasos en el helpdesk y soporte de TI

Problema reportado

My computer is running very slowly

Preguntas

2 preguntas
Q1

Have you recently installed any new software, updates, or connected new hardware? (ID: 404)

No

Q2

What is the current utilization of CPU, Memory, and Disk when the computer is slow (e.g., checked via Task Manager/Activity Monitor)? (ID: 405)

CPU

Soluciones recomendadas

10 soluciones
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Test with IP Address

63%Official
Attempt to map the drive using the server's IP address directly.
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Flush DNS Cache

63%Official
Clear your computer's DNS cache to force a fresh lookup.
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Contact Network Administrator

63%Official
Request the administrator to check your user account's permissions for the specific share.
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Check Share Permissions

63%Official
Verify that your user account has the necessary read/write permissions on the network share.
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Try IP Address Instead of Hostname

63%Official
If using a hostname, try mapping using the server's IP address to rule out DNS issues.
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Verify Path Exactly

63%Official
Copy and paste the path directly from a working machine or documentation.
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Check Firewall Settings

63%Official
Ensure your local firewall is not blocking access to the network share.
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Reboot Computer

63%Official
A simple reboot can resolve many transient network issues.
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Restart Network Adapter

63%Official
Disable and re-enable the network adapter on your computer.
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Address System Updates

63%Official
Ensure your operating system and other relevant software are up-to-date to support the new application version.

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