Verify the DNS server settings on your router and individual devices.
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Check the status lights and battery levels of all UPS units powering network equipment.
Verify if the entire building or office area has power.
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Visit the ISP's website or social media for official status updates.
Call your internet service provider to inquire about any reported outages in your area.
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
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A weak or intermittent home internet connection is a primary culprit for unstable Remote Desktop sessions. This can manifest as packet loss or low bandwidth, leading to disconnections and lag.
Problems with the work network infrastructure, such as overloaded servers, firewall restrictions, or VPN instability, can also cause Remote Desktop issues. This is less likely to be user-fixable but important to consider.
Outdated Remote Desktop client software, incorrect client settings, or misconfigurations on the work computer can lead to performance problems. This includes issues with graphics settings or network protocols.
Aggressive firewall settings on either your home network or your work computer, or overzealous antivirus software, can sometimes interfere with Remote Desktop traffic, causing disconnections.
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