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I'm having trouble establishing a stable Remote Desktop connection to my work computer. The connection frequently disconnects, or it's so slow that it's unusable. I need to work remotely effectively.

問題の説明

I'm having trouble establishing a stable Remote Desktop connection to my work computer. The connection frequently disconnects, or it's so slow that it's unusable. I need to work remotely effectively.
1
公開セッション
10
利用可能な解決策
4
特定された原因

推奨される解決策

最も関連性の高いソリューション

10 ソリューション

Check DNS Server Configuration

75%

Verify the DNS server settings on your router and individual devices.

Test DNS Resolution

75%

From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).

Inspect UPS Status

75%

Check the status lights and battery levels of all UPS units powering network equipment.

Check Building Power

75%

Verify if the entire building or office area has power.

Reboot Core Equipment

75%

Attempt a controlled reboot of the primary network devices, starting with the modem/router.

Inspect Core Equipment

75%

Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.

Check ISP Status Page

75%

Visit the ISP's website or social media for official status updates.

Contact ISP

75%

Call your internet service provider to inquire about any reported outages in your area.

Replace Aging Hardware

75%

If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.

Update Firmware

75%

Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.

より多くの質問に答えると、関連性スコアが更新されます

よくある質問

この問題とその解決策に関連する一般的な質問。

When did the outage begin?

How many devices are typically connected to the Wi-Fi network in the affected areas?

What is the exact error message you are receiving when trying to access servers or shared drives?

How many devices are typically connected to your home network during peak hours?

When do you typically notice the network performance issues?

When did this issue first start occurring?

When do these intermittent issues typically occur?

What is your current internet connection type at home?

How many devices are typically connected to your network during these peak usage times?

Are your friends able to see the guest Wi-Fi network name (SSID)?

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この問題の実際の診断セッションを、さまざまなシナリオと解決策で探索します。

特定された原因

Unstable Home Internet Connection

90%

A weak or intermittent home internet connection is a primary culprit for unstable Remote Desktop sessions. This can manifest as packet loss or low bandwidth, leading to disconnections and lag.

Work Network/Server Issues

60%

Problems with the work network infrastructure, such as overloaded servers, firewall restrictions, or VPN instability, can also cause Remote Desktop issues. This is less likely to be user-fixable but important to consider.

Remote Desktop Client or Server Configuration

40%

Outdated Remote Desktop client software, incorrect client settings, or misconfigurations on the work computer can lead to performance problems. This includes issues with graphics settings or network protocols.

Firewall or Antivirus Interference

30%

Aggressive firewall settings on either your home network or your work computer, or overzealous antivirus software, can sometimes interfere with Remote Desktop traffic, causing disconnections.

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