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Appliance Malfunctions Before Closing

公開セッションセッション #3902026/1/13👁️ 47 閲覧住宅の売買に関する問題
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AI Analysis Summary

A major appliance has malfunctioned just before closing, and the responsibility for repair or replacement needs to be determined with the seller.

報告された問題

A major appliance (e.g., HVAC, water heater) broke down just before closing. We need to ensure it's repaired or replaced by the seller.

質問

5 questions
Q1

What specific appliance (e.g., HVAC, water heater, refrigerator) has broken down? (ID: 2074)

The major appliance that has broken down is the HVAC system (specifically, the air conditioning component). The water heater has also stopped working, so we have two critical systems down.

Q2

When did the appliance stop working, and what were the circumstances surrounding the breakdown? (ID: 2075)

The HVAC system completely stopped blowing air this morning around 9:00 AM. We woke up and the house was already noticeably warmer than usual, and the thermostat was showing the set temperature wasn't being met. The water heater stopped producing hot water sometime last night, probably after we finished dinner. We noticed this morning when we went to take showers and only cold water came out. There were no power outages or anything unusual that happened in the house prior to these breakdowns.

Q3

Have there been any recent maintenance issues or unusual noises/behaviors from the appliance prior to the breakdown? (ID: 2076)

For the HVAC, about two weeks ago, we noticed the air wasn't blowing quite as cold as usual, and the unit seemed to be running a bit longer to reach the set temperature. We chalked it up to the unusually hot weather. The water heater has been completely silent and showed no signs of trouble whatsoever. No leaks, no strange noises, nothing.

Q4

Is there a warranty on the appliance, and if so, who is responsible for it (seller or buyer)? (ID: 2077)

The purchase agreement states that the seller is responsible for any major appliance repairs or replacements needed up until closing, provided the issue wasn't caused by the buyer's actions. We haven't received any specific warranty documentation for either the HVAC or the water heater from the seller, but the agreement is clear on their responsibility for pre-closing issues. We're assuming this falls under that clause.

Q5

What is the age of the appliance and has it been serviced regularly? (ID: 2078)

The HVAC system is approximately 12 years old. We have a service contract with 'Cool Breeze HVAC' and they've been out annually for routine maintenance, most recently in April of this year. The water heater is about 8 years old and we haven't had any specific service done on it beyond what's included in the general home inspection report, which indicated it was in good working order at that time.

Identified Causes

1 原因
#1

Pre-existing Condition

70%

The appliance had an underlying issue that was not disclosed or apparent during inspections, and it finally failed.

Recommended Solutions

10 ソリューション
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Negotiate with Buyer

93%Official
Be prepared to negotiate with the buyer regarding repairs, credits, or adjustments to the sale price to keep the deal on track.
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Review Purchase Agreement

93%Official
Carefully examine the purchase agreement, particularly clauses related to property condition and buyer contingencies, to understand your obligations.
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Obtain Multiple Repair Quotes

93%Official
Get detailed quotes from reputable contractors for the necessary repairs to understand the total cost and compare it against your insurance payout.
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Review Policy and Contact Insurer

93%Official
Thoroughly review your homeowner's insurance policy and discuss the damage with your insurance adjuster to understand coverage limits and deductibles.
💡

Transparent Communication

93%Official
Proactively inform the buyer about the damage, the steps being taken to address it, and the insurance claim process. Offer to share insurance adjuster reports.
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Prompt Repair and Documentation

93%Official
Immediately address and repair the storm damage, obtaining all necessary permits and documentation. Provide the buyer with proof of repairs.
💡

Utilize a Centralized Communication Platform

93%Official
If possible, use a shared platform or email chain to document all communications and decisions, ensuring transparency and accountability.
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Schedule Regular Status Update Calls

93%Official
Organize brief, frequent calls with all parties involved (agents, buyer, lender representative) to ensure everyone is informed and issues are addressed proactively.
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Explore Alternative Lenders (Buyer's Responsibility)

93%Official
Advise the buyer to inquire about the possibility of switching to a different lender if the current one is consistently underperforming, though this is the buyer's decision.
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Escalate with Lender Management

93%Official
Contact the loan officer's manager or a higher-level contact at the lending institution to inquire about the delay and request expedited processing.

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