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Bluetooth Pairing Problems

公開セッションセッション #8702026/1/17👁️ 34 閲覧モバイルデバイスの設定と使用に関する問題
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AI Analysis Summary

The user is unable to pair their phone with Bluetooth headphones, despite them working previously. The phone cannot detect the headphones.

報告された問題

I'm unable to pair my phone with my Bluetooth headphones. They were working perfectly yesterday, but now my phone can't find them at all.

質問

5 questions
Q1

Are the headphones powered on and in pairing mode? (ID: 4452)

Yes, they are on.

Q2

Have you recently updated the software on your phone or headphones? (ID: 4453)

No, I don't think so.

Q3

Are the headphones currently connected to any other devices? (ID: 4454)

No, they are not connected to any other device.

Q4

What is the make and model of your phone and headphones? (ID: 4455)

iPhone 13, Sony WH-1000XM4

Q5

Have you tried restarting both your phone and your headphones? (ID: 4456)

Yes, already tried that.

Identified Causes

3 原因
#1

ペアリングモードになっていません

90%

Bluetoothデバイスは、新しいデバイスに見つけてもらうために、積極的に検出可能な「ペアリングモード」にする必要があります。このモードは、特定のボタンを長押しすることで開始されることがよくあります。

#2

Bluetoothの干渉または不具合

75%

一時的なソフトウェアの不具合(スマートフォンまたはヘッドフォン)、または近くの他のワイヤレスデバイスからの干渉により、正常に接続できない場合があります。

#3

以前のペアリング競合

60%

もしヘッドフォンが以前に別のデバイスとペアリングされており、まだそれにアクティブに接続中または接続しようとしている場合、お使いの電話機では検出できない可能性があります。

Recommended Solutions

6 ソリューション
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Forget and Re-pair

95%Official
On your phone, go to Bluetooth settings, find the headphones in the list of paired devices, and select 'Forget' or 'Unpair'. Then, try the pairing process again from scratch.

🤖 AI Analysis

"The user has already tried restarting both devices and confirmed the headphones are on. Since the issue arose suddenly and they were working previously, forgetting and re-pairing is a strong next step to re-establish a clean connection, especially if a minor glitch occurred during a previous pairing."

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Toggle Bluetooth Off and On

85%Official
On your phone, turn off Bluetooth, wait a few seconds, and then turn it back on. This can refresh the Bluetooth connection.

🤖 AI Analysis

"Toggling Bluetooth on the phone can refresh the connection and resolve temporary communication issues between the phone and headphones, which is a common fix for pairing problems."

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Activate Pairing Mode

70%Official
Consult your headphone's manual to learn how to put them into pairing mode. This usually involves holding down a power or Bluetooth button for several seconds until an indicator light flashes.

🤖 AI Analysis

"Although the user stated the headphones are 'on', they didn't explicitly confirm they are in 'pairing mode'. This is a crucial step for initiating a new connection, and it's possible the headphones are just powered on but not discoverable."

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Check Headphone Battery

60%Official
Ensure your headphones have sufficient battery charge, as low battery can sometimes prevent them from entering or maintaining pairing mode.

🤖 AI Analysis

"While the user stated the headphones are 'on', low battery can sometimes cause unexpected behavior, including issues with pairing. It's a simple check that could resolve the problem if the battery is lower than expected."

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Disconnect from Other Devices

50%Official
Ensure the headphones are not connected to any other previously paired devices. You may need to manually disconnect them from those devices' Bluetooth settings.

🤖 AI Analysis

"The user explicitly stated the headphones are not connected to any other devices. Therefore, this solution is less relevant, although it's good practice to confirm this is still the case."

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Restart Both Devices

20%Official
Turn off both your phone and headphones completely, wait for about 30 seconds, and then turn them back on. This can resolve temporary software issues.

🤖 AI Analysis

"The user has already confirmed they have tried restarting both devices. This solution is therefore not relevant."

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