Scrutinize the policy document for any clauses related to weather, natural disasters, or unforeseen events and their impact on cancellations and rebooking costs.
Regardless of the cause, if the hotel is at fault, negotiate for a partial refund, a discount on future stays, or other forms of compensation.
If the hotel claims unforeseen circumstances, politely ask for any available documentation or explanation to support their claim.
Contact both the booking site and the hotel to get a clear explanation of the room categories and why the booked one is unavailable.
Thoroughly re-examine the booking confirmation and the hotel's website to ensure there wasn't a subtle distinction in room descriptions that was missed.
Inquire if any other rooms with a sea view, even if a different category, are available and if the price difference can be waived or adjusted.
Speak directly with the hotel manager to explain the situation and emphasize the importance of the sea view, seeking an upgrade or compensation.
If initial contact is unhelpful, escalate the issue to a supervisor or customer service manager at the booking site.
Immediately contact the booking site to report the discrepancy and request they rectify the situation with the hotel or offer a refund/alternative.
Visit the airline's website or contact their customer service directly to understand their specific policies regarding flights to your destination.
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A slight difference between the name on the ticket and the passport, such as a middle name used instead of a first name, might be overlooked by airline staff, especially if the names are similar or the middle name is also present on the passport.
Some airlines have very strict policies regarding name matching on tickets and identification, requiring an exact match to prevent fraud or security issues.
While less likely for a middle name vs. first name issue, security regulations at the airport might require a strict name match for boarding passes and identification.
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