kb.pub

📖 READER VIEW (Read-Only, Public Access)

Incorrect Information on Sales Contract

Sessão públicaSessão #28113/01/2026👁️ 40 visualizaçõesCar Buying & Selling Issues
🤖

AI Analysis Summary

A customer has identified an error in their sales contract concerning the vehicle's trim level, and the dealership is unwilling to rectify the mistake.

Problema relatado

I noticed a mistake on the sales contract regarding the vehicle's trim level. The dealership is reluctant to correct it.

Perguntas

5 perguntas
Q1

What is the specific trim level listed on the contract versus the trim level you believe you agreed to purchase? (ID: 1531)

The specific trim level listed on the contract is 'SE'. The trim level I believe I agreed to purchase, and which is reflected in all my documentation and our discussions, is the 'XLE'.

Q2

Do you have any documentation (e.g., emails, text messages, advertisements) that clearly shows the agreed-upon trim level? (ID: 1532)

Yes, I have several pieces of documentation. I have the initial sales quote that clearly states '2024 Toyota Camry XLE' and lists the features associated with that trim. I also have email correspondence with the salesperson where we discussed the 'XLE' model and its specific features. Additionally, I took a screenshot of the online advertisement for the specific vehicle on their website, which also indicated it was an 'XLE' model. I have all of these saved on my phone and computer.

Q3

What reasons has the dealership given for their reluctance to correct the contract? (ID: 1533)

The dealership's sales manager initially claimed it was a 'clerical error' and that the VIN number on the contract correctly identifies the vehicle I received, implying that the trim level listed was just a typo. However, when I pressed them, they started saying that the 'SE' is a very similar trim and that the features I'm expecting are 'optional packages' that weren't explicitly itemized on the contract. They also mentioned that since I've driven the car off the lot, it's 'too late' to make changes to the contract without incurring significant fees or having to return the vehicle and start over, which they seem to be implying is not an option.

Q4

Have you already taken possession of the vehicle? (ID: 1534)

Yes, I have already taken possession of the vehicle. I signed the contract and drove it off the lot last Saturday. I only noticed the discrepancy when I was reviewing the final paperwork again at home and comparing it to the initial quote and the vehicle's window sticker.

Q5

What is the price difference between the trim level on the contract and the trim level you expected? (ID: 1535)

The contract lists the 'SE' trim level, but I agreed to and expected the 'XLE' trim. The price difference between these two trims, according to the dealership's own pricing sheets and the manufacturer's website, is approximately $3,500. The 'XLE' has features like heated leather seats, a premium sound system, and a sunroof, which were all part of our negotiation.

Identified Causes

1 causa
#1

Intentional Misrepresentation

60%

The dealership may have deliberately listed the incorrect trim level to sell a lower-spec vehicle at a higher price, or to fulfill a contract with a different vehicle.

Recommended Solutions

10 soluções
💡

Wait a Short Period

93%Official
If you suspect a genuine emergency, waiting a few more days might be an option, but this is not recommended given the high probability of fraud.
💡

Attempt Contact Through Alternative Means

93%Official
If you have any other contact information (e.g., a phone number from a previous listing), try reaching out through those channels.
💡

Change Passwords

93%Official
Update passwords for your online accounts, especially those related to financial services and the platform where the transaction occurred.
💡

Monitor Financial Accounts

93%Official
Keep a close eye on your bank accounts, credit cards, and credit reports for any suspicious activity.
💡

Contact Payment Provider

93%Official
If you used a payment service with buyer protection, contact them to dispute the transaction and attempt to recover funds.
💡

File a Police Report

93%Official
Report the scam to your local law enforcement agency. This creates an official record and may aid in investigations.
💡

Contact Platform Support

93%Official
Report the seller and the listing to the online platform immediately. They may have fraud prevention measures and can ban the user.
💡

Consult a Mechanic

93%Official
Get a professional assessment of any mechanical issues to understand their severity and potential impact on resale.
💡

Document All Issues

93%Official
Keep records of any problems encountered and any repair attempts.
💡

Explore Private Sale Resale Options

93%Official
If a return is not possible, focus on minimizing losses by selling the car privately or to another dealer.

Ajudar outros