Network Adapter Not Recognized

Q: When did this issue first start occurring?

{"value":"Recently, after a software update"}

Q: Can you confirm if the network adapter is an integrated component of the motherboard or a separate expansion card?

{"value":"Integrated motherboard component"}

🤖

AI Analysis Summary

The user's network adapter is not appearing in Device Manager, preventing any network connectivity. Driver updates have already been attempted without success.

Problema relatado

My computer's network adapter seems to have stopped working. It's not showing up in Device Manager, and I have no way to connect to any network, wired or wireless. I've tried updating drivers, but it didn't help.

Perguntas

5 perguntas

Q1

When did this issue first start occurring? (ID: 3455)

Recently, after a software update

Q2

Does your computer have any other network adapters (e.g., a separate USB Wi-Fi adapter) that are also not working? (ID: 3456)

No

Q3

Have you recently installed any new hardware or software on your computer? (ID: 3457)

Yes

Q4

Can you confirm if the network adapter is an integrated component of the motherboard or a separate expansion card? (ID: 3458)

Integrated motherboard component

Q5

What is the make and model of your computer? (ID: 3459)

Dell Inspiron 15

Identified Causes

3 causas

#1

Falha de Hardware do Adaptador de Rede

75%

O próprio adaptador de rede físico pode ter falhado devido à idade, surto de energia ou defeito de fabricação. Isso explicaria por que ele não aparece no Gerenciador de Dispositivos.

#2

Arquivos de Sistema Corrompidos ou Problema no Sistema Operacional

60%

Arquivos críticos do sistema operacional relacionados à detecção de hardware ou gerenciamento de drivers podem estar corrompidos, impedindo que o adaptador de rede seja reconhecido. Isso pode ser devido a uma atualização defeituosa do Windows ou a malware.

#3

Problema na Placa-Mãe ou Chipset

40%

Se o adaptador de rede for integrado à placa-mãe, um problema com a própria placa-mãe ou seu chipset pode ser a causa raiz. Este é um problema de hardware mais sério.

Recommended Solutions

6 soluções

💡

Perform a System Restore

95%Official

If the issue started recently, try reverting your system to a previous restore point where the network adapter was working.

🤖 AI Analysis

"The user explicitly stated the issue started 'Recently, after a software update.' A System Restore is designed to revert the system to a previous state, which is highly likely to resolve an issue caused by a recent software update."

💡

Check BIOS/UEFI Settings

85%Official

Ensure the network adapter is enabled in the system's BIOS/UEFI settings. Sometimes it can be accidentally disabled here.

🤖 AI Analysis

"The network adapter is not showing up in Device Manager, which could indicate it's disabled at a lower level. Checking the BIOS/UEFI settings is a crucial step to ensure the integrated hardware is enabled before troubleshooting software or driver issues."

💡

Run System File Checker (SFC)

75%Official

Use the `sfc /scannow` command in Command Prompt to scan for and repair corrupted system files.

🤖 AI Analysis

"A recent software update could potentially corrupt system files, leading to hardware not being recognized. Running SFC is a good step to check for and repair such corruptions."

💡

Update Chipset Drivers

70%Official

Download and install the latest chipset drivers from the motherboard manufacturer's website.

🤖 AI Analysis

"Since the network adapter is integrated, chipset drivers are essential for its proper functioning. A software update could have installed incorrect or corrupted chipset drivers, or the update might have been related to chipset functionality. Updating them is a logical step."

💡

Test with a Different Adapter

50%Official

If it's an expansion card, try reseating it or testing it in another slot. If it's integrated, consider using a USB network adapter to confirm connectivity.

🤖 AI Analysis

"While the user confirmed it's an integrated component, the solution suggests using a USB network adapter to confirm connectivity. This is a good diagnostic step to isolate whether the problem is with the integrated adapter or the system's ability to connect to a network in general. However, it doesn't directly fix the non-appearing integrated adapter."

💡

Check Motherboard for Physical Damage

20%Official

Inspect the motherboard for any visible signs of damage, such as burnt components or swollen capacitors.

🤖 AI Analysis

"The user's problem description focuses on the adapter not showing up in Device Manager and a recent software update. Physical damage to the motherboard is a less likely cause given this information, although it's a possibility if other solutions fail."

AI Analysis Summary

Problema relatado

Perguntas

When did this issue first start occurring? (ID: 3455)

Does your computer have any other network adapters (e.g., a separate USB Wi-Fi adapter) that are also not working? (ID: 3456)

Have you recently installed any new hardware or software on your computer? (ID: 3457)

Can you confirm if the network adapter is an integrated component of the motherboard or a separate expansion card? (ID: 3458)

What is the make and model of your computer? (ID: 3459)

Identified Causes

Falha de Hardware do Adaptador de Rede

Arquivos de Sistema Corrompidos ou Problema no Sistema Operacional

Problema na Placa-Mãe ou Chipset

Recommended Solutions

Perform a System Restore

Check BIOS/UEFI Settings

Run System File Checker (SFC)

Update Chipset Drivers

Test with a Different Adapter

Check Motherboard for Physical Damage

Recursos de Autoridade

Fix Network Adapter Not Showing in Device Manager - Driver Easy

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