The company advertised a generous perks package, but many of the benefits are difficult to access or have strict limitations. I feel like the reality of the perks doesn't match the initial promise.

{"value":"Health and wellness programs"}

{"value":"Complex application or approval processes"}

{"value":"Company-wide emails and announcements"}

{"value":"Gym discount requires too many steps."}

Which specific perks have you found most difficult to access or use?

{"value":"Health and wellness programs"}

What are the primary reasons you find these perks difficult to access or use?

{"value":"Complex application or approval processes"}

How were the perks initially communicated to you and other employees?

{"value":"Company-wide emails and announcements"}

Please describe any specific instances where a perk did not meet your expectations.

{"value":"Gym discount requires too many steps."}

Perks Not Meeting Expectations | Assessor | PT

💡

Simplify Access Procedures

95%Official

Streamline application and approval processes for all perks.

🤖 AI Analysis

"The user explicitly states that perks are 'difficult to access or use' and that the primary reason is 'complex application or approval processes'. Solution 6098 directly addresses this by suggesting to 'Simplify Access Procedures'."

💡

Provide Clear Guidance

90%Official

Develop comprehensive guides and FAQs for each perk, explaining how to access and use them.

🤖 AI Analysis

"The user's feedback about the 'gym discount requires too many steps' and 'health and wellness programs' being difficult to access points to a lack of clear instructions. Solution 6099, which proposes to 'Provide Clear Guidance' through guides and FAQs, directly tackles this issue."

💡

Update Internal Communications

85%Official

Ensure all internal communications about perks are transparent about limitations and eligibility.

🤖 AI Analysis

"The user's low satisfaction score (2/5) and the problem description highlight a discrepancy between advertised benefits and reality. Solution 6097, 'Update Internal Communications', is relevant because it suggests making communications 'transparent about limitations and eligibility', which could help manage expectations and reduce frustration."

💡

Review Advertising Materials

75%Official

Audit all past and present advertising materials related to employee perks for accuracy and clarity.

🤖 AI Analysis

"The problem states that the company 'advertised a generous perks package' but benefits are difficult to access. Solution 6096, 'Review Advertising Materials', is relevant as it suggests auditing these materials for 'accuracy and clarity', which could be the root cause of the mismatch between expectation and reality."

💡

Manage Expectations

70%Official

Communicate realistic expectations about the scope and limitations of perks during recruitment and onboarding.

🤖 AI Analysis

"The user's low satisfaction score and the problem description indicate that expectations set during recruitment and onboarding may not align with the actual perk experience. Solution 6100, 'Manage Expectations', directly addresses this by suggesting realistic communication about 'scope and limitations'."

💡

Gather Employee Feedback

65%Official

Regularly solicit feedback on the perks package to identify areas for improvement and address concerns.

🤖 AI Analysis

"The user's feedback is a clear indication of a need for ongoing improvement. Solution 6101, 'Gather Employee Feedback', is relevant as it suggests a mechanism to 'identify areas for improvement and address concerns' proactively, which would help prevent such issues from persisting."

💡

Negotiate with Providers

50%Official

Explore options to renegotiate terms or expand services with benefit providers.

🤖 AI Analysis

"While the user's feedback focuses on access and complexity, the underlying issue might stem from the providers themselves. Solution 6102, 'Negotiate with Providers', is moderately relevant as renegotiating terms could potentially simplify access or improve the benefits offered, indirectly addressing the problem."

💡

Explore Alternative Providers

45%Official

Research and consider alternative providers for benefits that are consistently problematic.

🤖 AI Analysis

"Similar to negotiating with providers, exploring alternative providers (Solution 6103) could be a long-term solution if the current providers are fundamentally problematic. However, it's less directly relevant to the immediate issues of complex access and unclear communication highlighted by the user."

Perks Not Meeting Expectations

AI Analysis Summary

Problema relatado

Perguntas

Which specific perks have you found most difficult to access or use? (ID: 4970)

What are the primary reasons you find these perks difficult to access or use? (ID: 4971)

How were the perks initially communicated to you and other employees? (ID: 4972)

On a scale of 1 to 5, how satisfied are you with the current perks package, considering the initial advertisement? (ID: 4973)

Please describe any specific instances where a perk did not meet your expectations. (ID: 4974)

Identified Causes

Publicidade ou Comunicação Enganosa

Processos de Benefícios Mal Projetados

Expectativas Irrealistas Definidas

Limitações do Provedor de Benefícios

Recommended Solutions

Simplify Access Procedures

Provide Clear Guidance

Update Internal Communications

Review Advertising Materials

Manage Expectations

Gather Employee Feedback

Negotiate with Providers

Explore Alternative Providers

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