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Poor Call Quality
AI Analysis Summary
Call recipients are experiencing difficulty hearing the user clearly, with their voice sounding muffled. This issue persists regardless of the user's location.
Problema relatado
Perguntas
5 perguntasWhat device are you using for your calls? (ID: 4497)
Smartphone
Have you recently updated the software or operating system on your device? (ID: 4498)
No
Are you using any specific apps or platforms for your calls (e.g., Zoom, WhatsApp, native phone app)? (ID: 4499)
Native phone app
Do you notice any static, crackling, or other audio distortions in addition to the muffled sound? (ID: 4500)
No
When did this problem start occurring? (ID: 4501)
A few days ago
Identified Causes
4 causasObstrução ou Danos no Microfone
75%O microfone do seu dispositivo pode estar fisicamente bloqueado por detritos, uma capa ou película protetora de tela, ou pode estar danificado, levando à transmissão de áudio abafada.
Falha de Software ou Aplicativo
60%Um bug temporário de software dentro do aplicativo de chamada ou do sistema operacional do dispositivo pode estar afetando o processamento de áudio e causando o som abafado.
Problemas de Conectividade de Rede
50%Conexão de internet ou rede celular pobre ou instável pode levar à compressão e degradação do áudio, resultando em som abafado ou pouco claro para a outra parte.
Falha de Hardware (Microfone)
40%O hardware do microfone em si pode estar falhando ou com defeito, levando a uma qualidade de áudio consistentemente ruim, independentemente de fatores de software ou ambientais.
Recommended Solutions
8 soluçõesClean the Microphone Port
🤖 AI Analysis
"The user is experiencing muffled audio, which is a common symptom of a blocked microphone. Cleaning the microphone port is a direct and simple solution that could resolve this issue. The problem started recently, making a physical obstruction a likely cause."
Remove Phone Case/Screen Protector
🤖 AI Analysis
"Similar to cleaning the microphone, a phone case or screen protector can obstruct the microphone. Since the problem started recently, it's possible an accessory was recently added or shifted, causing the issue. This is a quick and easy test."
Restart the Device
🤖 AI Analysis
"A software glitch is a common cause for audio problems, and a simple restart can often resolve these temporary issues. Given the problem started a few days ago, a software hiccup is plausible and this is a fundamental troubleshooting step."
Test with Another App/Device
🤖 AI Analysis
"Testing with another app or device helps to isolate whether the problem is with the specific calling app (though the user specified the native app), the device's microphone hardware, or the overall device. This is a good step for diagnosis."
Update Calling App and OS
🤖 AI Analysis
"Although the user stated they haven't recently updated the OS, it's still possible that an update is pending or that the calling app itself has an update available that could fix audio bugs. This is a standard troubleshooting step for app-related issues."
Test on a Different Network
🤖 AI Analysis
"While network issues can cause call quality problems, the user specifically described muffled audio, not dropped calls or static. However, a very poor network connection could potentially affect microphone input processing, so it's worth considering, but less likely than hardware or software issues."
Reduce Background Network Usage
🤖 AI Analysis
"Reducing background network usage is more likely to affect call clarity due to data transmission issues rather than the user's voice being muffled. The problem description points more towards the microphone input itself."
Seek Professional Repair
🤖 AI Analysis
"This is a last resort solution. Given the problem started recently and the user is using a smartphone, it's more probable that a simpler fix like cleaning the microphone or a software restart will resolve the issue before professional repair is needed."