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Remote Desktop Connection Issues
AI Analysis Summary
The user is experiencing unstable Remote Desktop connections to their work computer, characterized by frequent disconnections and extreme slowness, hindering effective remote work.
Problema relatado
Perguntas
5 perguntasWhat is your current internet connection type at home? (ID: 3445)
Wired Ethernet
How often do the disconnections occur? (ID: 3446)
Every few minutes
Are you experiencing slowness or disconnections with other internet-dependent applications on your home network? (ID: 3447)
Yes
What is the approximate download and upload speed of your home internet connection? (ID: 3448)
100 Mbps down, 20 Mbps up
Have you recently made any changes to your home network equipment (router, modem)? (ID: 3449)
No
Identified Causes
4 causasUnstable Home Internet Connection
90%A weak or intermittent home internet connection is a primary culprit for unstable Remote Desktop sessions. This can manifest as packet loss or low bandwidth, leading to disconnections and lag.
Work Network/Server Issues
60%Problems with the work network infrastructure, such as overloaded servers, firewall restrictions, or VPN instability, can also cause Remote Desktop issues. This is less likely to be user-fixable but important to consider.
Remote Desktop Client or Server Configuration
40%Outdated Remote Desktop client software, incorrect client settings, or misconfigurations on the work computer can lead to performance problems. This includes issues with graphics settings or network protocols.
Firewall or Antivirus Interference
30%Aggressive firewall settings on either your home network or your work computer, or overzealous antivirus software, can sometimes interfere with Remote Desktop traffic, causing disconnections.