I can't print to my network printer from any of my devices. I can see the printer listed, but when I try to send a document, it just sits in the queue with an error. I've confirmed the printer is powe
Описание проблемы
Рекомендуемые решения
Наиболее релевантные решения
10 решенийCheck DNS Server Configuration
Verify the DNS server settings on your router and individual devices.
Test DNS Resolution
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Inspect UPS Status
Check the status lights and battery levels of all UPS units powering network equipment.
Check Building Power
Verify if the entire building or office area has power.
Reboot Core Equipment
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Inspect Core Equipment
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Check ISP Status Page
Visit the ISP's website or social media for official status updates.
Contact ISP
Call your internet service provider to inquire about any reported outages in your area.
Replace Aging Hardware
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Update Firmware
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
Оценки релевантности обновляются по мере ответа на вопросы
Часто задаваемые вопросы
Распространенные вопросы, связанные с этой проблемой и ее решениями.
When did the outage begin?
How many devices are typically connected to the Wi-Fi network in the affected areas?
What is the exact error message you are receiving when trying to access servers or shared drives?
How many devices are typically connected to your home network during peak hours?
When do you typically notice the network performance issues?
When did this issue first start occurring?
When do these intermittent issues typically occur?
What is your current internet connection type at home?
How many devices are typically connected to your network during these peak usage times?
Are your friends able to see the guest Wi-Fi network name (SSID)?
Демо-диагностические сессии
Изучите реальные диагностические сессии для этой проблемы с разными сценариями и решениями.
Выявленные причины
Print Spooler Service Issue
80%The print spooler service on the client devices or the print server (if applicable) may be stopped, corrupted, or encountering errors, preventing print jobs from being processed.
Network Connectivity or Firewall Blockage
70%While the printer is visible, there might be intermittent network issues, a firewall blocking communication between devices and the printer, or incorrect network configuration.
Corrupted Printer Driver
60%The printer driver installed on the devices might be corrupted or incompatible, leading to errors when attempting to send print jobs.
Printer Hardware or Firmware Issue
40%Although the printer is powered on, there could be an internal hardware malfunction or a firmware glitch that is preventing it from processing print jobs correctly.
Начните диагностическую сессию
Получите персонализированную помощь с вашей проблемой. Наша система диагностики на основе ИИ проведет вас через серию вопросов для определения лучшего решения.
Начать диагностику