Negotiation Tactics Felt Deceptive

The most significant ones were a 'Delivery and Installation Fee' of $150, which was never mentioned initially. Then there was an 'Extended Protection Plan' for $200, which I had explicitly declined during the initial discussion. They also added a 'Disposal Fee' for our old appliance of $50, which again, was not brought up beforehand. Finally, there was a small 'Processing Fee' of $25 that seemed to appear out of nowhere.

No, we did not receive a written quote or contract before the final price was presented. We were given a price verbally, and then when it came time to pay, the total was significantly higher. We were shown a screen with the breakdown at the very end, which is when I first saw the additional charges.

Yes, absolutely. We specifically discussed the base price of the machine and that it included delivery and standard installation. The salesperson even said, 'So, for this price, you'll have it delivered and set up, ready to go.' There was no mention of separate charges for these services at that point.

When I pointed out the discrepancies, the salesperson initially tried to brush it off, saying things like 'Oh, that's just standard installation and delivery,' or 'This is for the extended warranty, which is highly recommended.' When I pressed further, they became a bit defensive, implying I should have known these things were extra and that they were just trying to be thorough in explaining all the options.

We were purchasing a new washing machine. It was a mid-range model, nothing too high-end, but with some of the newer energy-saving features.