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Slow computer performance

Публичная сессияСессия #88817.01.2026👁️ 16 просмотровЗадержки ИТ-хелпдеска и поддержки
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AI Analysis Summary

The user's computer has become significantly slow, with applications taking a long time to open and general sluggishness during everyday tasks like web browsing. They suspect background programs or a virus as potential culprits.

Описание проблемы

My computer has become incredibly slow lately. Applications take ages to open, and even simple tasks like browsing the web are sluggish. I suspect there might be too many programs running in the background or a virus.

Вопросы

5 вопросов
Q1

When did you first notice this slowdown? (ID: 4542)

Within the last week

Q2

Have you recently installed any new software or hardware? (ID: 4543)

No

Q3

What operating system are you using (e.g., Windows 10, macOS Monterey)? (ID: 4544)

Windows 11

Q4

How much free space do you have on your primary hard drive (C: drive for Windows)? (ID: 4545)

About 50GB

Q5

Have you noticed any specific applications that are particularly slow to open or use? (ID: 4546)

Chrome and Word

Выявленные причины

4 причины
#1

Excessive Background Processes

80%

Many programs can run in the background without the user's direct knowledge, consuming system resources like CPU and RAM. This can significantly slow down the computer's performance.

#2

Malware Infection

70%

Viruses, spyware, or other malware can run hidden processes that consume system resources and compromise performance. They can also steal data or damage system files.

#3

Low Disk Space

60%

When a hard drive is nearly full, the operating system struggles to perform essential tasks like creating temporary files, leading to a noticeable slowdown.

#4

Outdated or Corrupted Drivers

40%

Drivers are essential software that allows hardware components to communicate with the operating system. Outdated or corrupted drivers can cause performance issues and instability.

Рекомендуемые решения:

8 решений
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Check Task Manager/Activity Monitor

95%Official
Open Task Manager (Windows) or Activity Monitor (macOS) to identify and close unnecessary background processes.

🤖 AI Analysis

"The user is experiencing a general slowdown, and identifying resource-hogging applications is a primary step in diagnosing this. Chrome and Word are mentioned as slow, which could indicate they are consuming excessive resources or are being impacted by other processes."

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Disable Startup Programs

85%Official
Prevent non-essential programs from launching automatically when the computer starts.

🤖 AI Analysis

"Unnecessary startup programs can significantly impact system performance from the moment the computer boots up, contributing to overall slowness. This is a common cause of a computer becoming slow over time."

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Free Up Disk Space

80%Official
Delete unnecessary files, uninstall unused programs, and empty the Recycle Bin/Trash.

🤖 AI Analysis

"While the user has 50GB free, which is generally a good amount, a full disk can still cause performance issues. This solution is still relevant as it addresses a potential, albeit less likely given the stated free space, cause of slowness."

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Run Disk Cleanup Utility

75%Official
Use built-in tools like Disk Cleanup (Windows) to remove temporary files and system junk.

🤖 AI Analysis

"Temporary files and system junk can accumulate and consume disk space and system resources, leading to a slowdown. This is a good general maintenance step for performance issues."

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Run a Full System Scan

70%Official
Use reputable antivirus and anti-malware software to perform a thorough scan of your system.

🤖 AI Analysis

"Malware or viruses can severely impact system performance. Since the slowdown occurred recently and without new installations, a hidden infection is a plausible cause."

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Update Antivirus Definitions

65%Official
Ensure your antivirus software is up-to-date to detect the latest threats.

🤖 AI Analysis

"Outdated antivirus definitions might mean the system is vulnerable to new threats that are causing the slowdown. This is a supporting step to solution 5450."

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Update Device Drivers

50%Official
Check for and install the latest drivers for your graphics card, network adapter, and other key components.

🤖 AI Analysis

"Outdated device drivers can sometimes cause performance issues, especially if they are related to components used by the slow applications (e.g., graphics drivers for Chrome). However, it's less likely to be the primary cause of a general slowdown across multiple applications without recent hardware changes."

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Use Driver Update Software

45%Official
Consider using a reliable driver update utility to automate the process.

🤖 AI Analysis

"This is a more automated approach to solution 5454. While potentially helpful, it's less direct than manually checking and updating key drivers, and the relevance is lower as driver issues are not the most probable cause of a recent, general slowdown."

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