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The user may not be aware of the various types of legitimate debt relief programs available, such as credit counseling, debt management plans, and debt settlement, leading to uncertainty.
The user may have encountered aggressive or misleading advertising from fraudulent debt relief companies, making it difficult to discern genuine services.
The sheer magnitude of the user's debt may be causing significant stress and a sense of urgency, making them more susceptible to quick-fix promises from scammers.
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