Verify the DNS server settings on your router and individual devices.
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Check the status lights and battery levels of all UPS units powering network equipment.
Verify if the entire building or office area has power.
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Visit the ISP's website or social media for official status updates.
Call your internet service provider to inquire about any reported outages in your area.
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
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与此问题及其解决方案相关的常见问题。
探索此问题的真实诊断会话,包含不同场景和解决方案。
'身份验证错误' 最常见的原因是 Wi-Fi 密码输入错误或不正确。密码区分大小写,很容易输错。
电视可能不支持路由器使用的 Wi-Fi 安全协议(例如 WPA2、WPA3),或者可能存在兼容性问题。
如果路由器上启用了 MAC 地址过滤,电视的 MAC 地址可能不在允许列表中,从而阻止其连接。
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