I've forgotten my password for the company portal and cannot log in. I've tried the 'Forgot Password' link, but I'm not receiving the reset email. I need to access my HR information.
问题描述
推荐解决方案
最相关的解决方案
10 个解决方案Test with IP Address
Attempt to map the drive using the server's IP address directly.
Flush DNS Cache
Clear your computer's DNS cache to force a fresh lookup.
Contact Network Administrator
Request the administrator to check your user account's permissions for the specific share.
Check Share Permissions
Verify that your user account has the necessary read/write permissions on the network share.
Try IP Address Instead of Hostname
If using a hostname, try mapping using the server's IP address to rule out DNS issues.
Verify Path Exactly
Copy and paste the path directly from a working machine or documentation.
Check Firewall Settings
Ensure your local firewall is not blocking access to the network share.
Reboot Computer
A simple reboot can resolve many transient network issues.
Restart Network Adapter
Disable and re-enable the network adapter on your computer.
Address System Updates
Ensure your operating system and other relevant software are up-to-date to support the new application version.
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常见问题
与此问题及其解决方案相关的常见问题。
What is the current utilization of CPU, Memory, and Disk when the computer is slow (e.g., checked via Task Manager/Activity Monitor)?
Have you recently installed any new software, updates, or connected new hardware?
What are the computer's specifications (CPU, RAM, and primary storage type - HDD or SSD)?
Is the slowness consistent across all applications, or only when using specific programs (e.g., web browser, games)?
When did the slowness start, and was it sudden or gradual?
What operating system are you using?
What is the specific software application you are requesting an upgrade for?
When did this issue start occurring?
What is the make and model of your company-issued mobile phone?
What type of backup software or service are you using?
演示诊断会话
探索此问题的真实诊断会话，包含不同场景和解决方案。
已识别原因
Incorrect Email Address
70%The password reset email might be sent to an outdated or incorrect email address associated with the user's account.
Email Filtering/Spam
60%The password reset email may be incorrectly flagged as spam or junk by the email provider and is not reaching the inbox.
System Delay or Outage
40%There might be a temporary delay in the email sending system or an issue with the company's IT infrastructure preventing email delivery.
Incorrect Username/Account Lockout
30%The user might be entering an incorrect username, or their account could be locked due to too many failed login attempts, preventing password reset emails from being sent.
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