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I'm having trouble establishing a stable Remote Desktop connection to my work computer. The connection frequently disconnects, or it's so slow that it's unusable. I need to work remotely effectively.

问题描述

I'm having trouble establishing a stable Remote Desktop connection to my work computer. The connection frequently disconnects, or it's so slow that it's unusable. I need to work remotely effectively.
1
公开会话
10
可用解决方案
4
已识别原因

推荐解决方案

最相关的解决方案

10 个解决方案

Check DNS Server Configuration

75%

Verify the DNS server settings on your router and individual devices.

Test DNS Resolution

75%

From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).

Inspect UPS Status

75%

Check the status lights and battery levels of all UPS units powering network equipment.

Check Building Power

75%

Verify if the entire building or office area has power.

Reboot Core Equipment

75%

Attempt a controlled reboot of the primary network devices, starting with the modem/router.

Inspect Core Equipment

75%

Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.

Check ISP Status Page

75%

Visit the ISP's website or social media for official status updates.

Contact ISP

75%

Call your internet service provider to inquire about any reported outages in your area.

Replace Aging Hardware

75%

If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.

Update Firmware

75%

Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.

相关性分数会随着您回答更多问题而更新

常见问题

与此问题及其解决方案相关的常见问题。

When did the outage begin?

How many devices are typically connected to the Wi-Fi network in the affected areas?

What is the exact error message you are receiving when trying to access servers or shared drives?

How many devices are typically connected to your home network during peak hours?

When do you typically notice the network performance issues?

When did this issue first start occurring?

When do these intermittent issues typically occur?

What is your current internet connection type at home?

How many devices are typically connected to your network during these peak usage times?

Are your friends able to see the guest Wi-Fi network name (SSID)?

演示诊断会话

探索此问题的真实诊断会话,包含不同场景和解决方案。

已识别原因

不稳定的家庭网络连接

90%

弱或不稳定的家庭网络连接是导致远程桌面会话不稳定的主要原因。这可能表现为丢包或带宽不足,导致连接中断和延迟。*

工作网络/服务器问题

60%

工作网络基础设施的问题,例如服务器过载、防火墙限制或 VPN 不稳定,也可能导致远程桌面问题。这不太可能是用户可修复的问题,但很重要需要考虑。

远程桌面客户端或服务器配置

40%

过时的远程桌面客户端软件、不正确的客户端设置或工作计算机上的配置错误可能导致性能问题。这包括图形设置或网络协议方面的问题。

防火墙或防病毒软件干扰

30%

Aggressive firewall settings on either your home network or your work computer, or overzealous antivirus software, can sometimes interfere with Remote Desktop traffic, causing disconnections.中文翻译:您家庭网络或工作计算机上的激进防火墙设置,或者过于严格的防病毒软件,有时会干扰远程桌面流量,导致连接断开。

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