Speaks on customer service topics including managing, hiring and training. Audio, video and books a...
Customer service and retention training and measurement. Includes testimonials and services.
Keynotes, web based training and seminars designed with an emphasis on customer service improvement...
Customer service and sales strategy evaluating, developing, training and monitoring.
Communication skills, customer service training, presentation skills seminars, keynotes, coaching, ...
On-site customer service training for service representatives.
Develops front-line employees and the managers that support the front-line, specializing in quality...
Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
Tailored training courses in customer service and customer care for UK companies. Also includes a g...
Specializes in researching, preparing and delivering training programs
A retail consulting firm specializing in retail selling skills and customer service skills.
The CERES model places employees at the center of customer relations within the company