I'm unable to access shared files on my home network. My computer can see other devices, but when I try to connect to a shared folder, I get an access denied error.
Description du Problème
Solutions Recommandées
Solutions les plus pertinentes
10 solutionsConsider a Mesh System
For larger homes with many devices, a mesh Wi-Fi system can provide better coverage and manage network traffic more efficiently.
Limit Simultaneous Devices
Reduce the number of devices actively using the internet at the same time, especially for bandwidth-intensive activities.
Change Wi-Fi Channel
Access your router's settings and try changing the Wi-Fi channel to one that is less congested.
Identify Interfering Devices
Try turning off other electronic devices one by one to see if the Wi-Fi signal improves.
Check Router Firmware
Ensure your current router's firmware is up-to-date, as updates can sometimes improve performance.
Upgrade Router
Consider purchasing a newer router that supports Wi-Fi 6 or Wi-Fi 6E for improved speed and range.
Minimize Obstructions
Clear any large furniture or appliances that might be directly between the router and the weak signal areas.
Relocate Router
Move the router to a more central location in your home, away from obstructions and at a higher elevation if possible.
Contact ISP for Clarification
If the outage is prolonged and no information is readily available, contact your ISP to confirm if it's planned maintenance.
Review ISP Communications
Check for any prior notifications from your ISP about scheduled maintenance that might be affecting your area.
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Questions Fréquemment Posées
Questions courantes liées à ce problème et à ses solutions.
How old is your Wi-Fi router?
Has your ISP provided an estimated time for resolution?
What is the exact name of the network-related threat your antivirus detected?
What operating system are you using on the computer experiencing the access denied error?
When do 'peak hours' typically occur for you?
Are you experiencing this issue on all devices connected to your network, or just this one?
What operating system are you using?
What specific lights on the router are behaving erratically?
What is your typical upload speed according to speed tests?
What color are the lights on your router that indicate internet connectivity (e.g., WAN, Internet, Globe icon)?
Sessions de Diagnostic Démo
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Causes Identifiées
Incorrect User Permissions
80%The user account on your computer may not have the necessary read/write permissions configured on the shared folder itself or on the user account of the sharing device.
Authentication Issues / Mismatched Credentials
70%The system might be trying to authenticate with incorrect credentials, or there's a mismatch between the username/password used on your computer and the one expected by the sharing device.
Network Discovery and File Sharing Settings
50%While you can see other devices, specific settings for file and printer sharing or network discovery might be misconfigured, preventing access to the shared resources.
Firewall Blocking Access
40%A firewall on either your computer or the sharing device might be blocking the necessary ports for file sharing (e.g., SMB ports 139, 445).
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