My network performance is all over the place. Sometimes it's fast, and other times it's incredibly slow, with no apparent reason. This unpredictability makes it hard to rely on my connection for anyth
Description du Problème
Solutions Recommandées
Solutions les plus pertinentes
10 solutionsCheck DNS Server Configuration
Verify the DNS server settings on your router and individual devices.
Test DNS Resolution
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Inspect UPS Status
Check the status lights and battery levels of all UPS units powering network equipment.
Check Building Power
Verify if the entire building or office area has power.
Reboot Core Equipment
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Inspect Core Equipment
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Check ISP Status Page
Visit the ISP's website or social media for official status updates.
Contact ISP
Call your internet service provider to inquire about any reported outages in your area.
Replace Aging Hardware
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Update Firmware
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
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Questions Fréquemment Posées
Questions courantes liées à ce problème et à ses solutions.
When did the outage begin?
How many devices are typically connected to the Wi-Fi network in the affected areas?
What is the exact error message you are receiving when trying to access servers or shared drives?
How many devices are typically connected to your home network during peak hours?
When do you typically notice the network performance issues?
When did this issue first start occurring?
When do these intermittent issues typically occur?
What is your current internet connection type at home?
How many devices are typically connected to your network during these peak usage times?
Are your friends able to see the guest Wi-Fi network name (SSID)?
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Causes Identifiées
Network Congestion
75%The network, either within your home or at your ISP's level, is overloaded with traffic, leading to slower speeds for all users. This is common during peak usage hours.
Router/Modem Issues
60%An aging, malfunctioning, or improperly configured router or modem can cause intermittent performance problems. Overheating or firmware bugs can also contribute.
Wi-Fi Interference or Signal Strength
55%Wireless interference from other electronic devices or a weak Wi-Fi signal can lead to inconsistent and slow speeds. Obstructions like walls can also degrade signal quality.
ISP Throttling or Network Problems
40%Your Internet Service Provider might be intentionally slowing down your connection (throttling) due to data caps or network maintenance. There could also be issues with their infrastructure.
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