kb.pub

My antivirus software has detected a network-related threat, and since then, my internet has been acting strangely, with pop-ups and redirects. I'm worried about my security.

Description du Problème

My antivirus software has detected a network-related threat, and since then, my internet has been acting strangely, with pop-ups and redirects. I'm worried about my security.
1
Sessions Publiques
10
Solutions Disponibles
3
Causes Identifiées

Solutions Recommandées

Solutions les plus pertinentes

10 solutions

Consider a Mesh System

75%

For larger homes with many devices, a mesh Wi-Fi system can provide better coverage and manage network traffic more efficiently.

Limit Simultaneous Devices

75%

Reduce the number of devices actively using the internet at the same time, especially for bandwidth-intensive activities.

Change Wi-Fi Channel

75%

Access your router's settings and try changing the Wi-Fi channel to one that is less congested.

Identify Interfering Devices

75%

Try turning off other electronic devices one by one to see if the Wi-Fi signal improves.

Check Router Firmware

75%

Ensure your current router's firmware is up-to-date, as updates can sometimes improve performance.

Upgrade Router

75%

Consider purchasing a newer router that supports Wi-Fi 6 or Wi-Fi 6E for improved speed and range.

Minimize Obstructions

75%

Clear any large furniture or appliances that might be directly between the router and the weak signal areas.

Relocate Router

75%

Move the router to a more central location in your home, away from obstructions and at a higher elevation if possible.

Contact ISP for Clarification

75%

If the outage is prolonged and no information is readily available, contact your ISP to confirm if it's planned maintenance.

Review ISP Communications

75%

Check for any prior notifications from your ISP about scheduled maintenance that might be affecting your area.

Les scores de pertinence sont mis à jour au fur et à mesure que vous répondez à plus de questions

Questions Fréquemment Posées

Questions courantes liées à ce problème et à ses solutions.

How old is your Wi-Fi router?

Has your ISP provided an estimated time for resolution?

What is the exact name of the network-related threat your antivirus detected?

What operating system are you using on the computer experiencing the access denied error?

When do 'peak hours' typically occur for you?

Are you experiencing this issue on all devices connected to your network, or just this one?

What operating system are you using?

What specific lights on the router are behaving erratically?

What is your typical upload speed according to speed tests?

What color are the lights on your router that indicate internet connectivity (e.g., WAN, Internet, Globe icon)?

Sessions de Diagnostic Démo

Explorez de vraies sessions de diagnostic pour ce problème avec différents scénarios et solutions.

Causes Identifiées

Malware Infection

90%

The detected network threat is likely malware that has infected your system, causing it to exhibit malicious behavior like displaying pop-ups and redirecting your browser.

Browser Hijacker

75%

A browser hijacker is a type of malware that modifies your browser's settings without your consent, leading to unwanted pop-ups and redirects.

Compromised Router

40%

The threat might have compromised your home router, affecting all devices connected to your network and causing widespread internet issues.

Démarrez votre Session de Diagnostic

Obtenez de l'aide personnalisée pour votre problème. Notre système de diagnostic basé sur l'IA vous guidera à travers une série de questions pour identifier la meilleure solution.

Démarrer le Diagnostic