Problèmes : Service client et fidélisation
Relations clients, satisfaction, fidélité et stratégies de support.
My delivery was supposed to arrive last week, and I haven't heard anything from your company about t
My delivery was supposed to arrive last week, and I haven't heard anything from your company about the delay. I had to proactively reach out to find out it's been pushed back indefinitely. This lack o...
I have a recurring technical problem with your software that I've explained multiple times to differ
I have a recurring technical problem with your software that I've explained multiple times to different support agents. Each time, they seem to follow a script and don't truly understand the nuances o...
I contacted your company via chat yesterday and received one answer, but when I called today about t
I contacted your company via chat yesterday and received one answer, but when I called today about the same issue, the representative gave me completely different information. I'm now more confused th...
I've been trying to get a simple question answered about my recent order for three days now. I've se
I've been trying to get a simple question answered about my recent order for three days now. I've sent multiple emails and even tried calling, but I'm stuck in an endless automated loop. It's incredib...
I work during your standard business hours, making it impossible for me to call and resolve an issue
I work during your standard business hours, making it impossible for me to call and resolve an issue that requires speaking with a representative. I need more flexible support times.
I've seen several recent negative reviews online about your customer service. This makes me hesitant
I've seen several recent negative reviews online about your customer service. This makes me hesitant to continue doing business with you, as I worry about experiencing similar issues.
I've been a loyal customer for years, but every interaction feels like I'm starting from scratch. No
I've been a loyal customer for years, but every interaction feels like I'm starting from scratch. No one seems to acknowledge my history or offer tailored solutions.
I prefer to communicate via live chat, but your support hours for that channel are very limited. I o
I prefer to communicate via live chat, but your support hours for that channel are very limited. I often miss the window to get help when I need it.
I'm new to your platform, and the initial setup and training materials are overwhelming and confusin
I'm new to your platform, and the initial setup and training materials are overwhelming and confusing. I'm struggling to get started, which is a poor first impression.
I filed a formal complaint about a faulty product, and the resolution offered was a small discount o
I filed a formal complaint about a faulty product, and the resolution offered was a small discount on a future purchase. This doesn't adequately compensate for the inconvenience and poor quality.
I experienced an unexpected service outage, but I wasn't notified by your company. I had to discover
I experienced an unexpected service outage, but I wasn't notified by your company. I had to discover it myself, which caused significant disruption to my work.
I'm trying to update my contact information on my account, but the portal is buggy and won't save my
I'm trying to update my contact information on my account, but the portal is buggy and won't save my changes. This basic functionality should be straightforward.
I was surprised to see unexpected charges on my latest bill that weren't clearly explained during th
I was surprised to see unexpected charges on my latest bill that weren't clearly explained during the sign-up process. This lack of transparency is making me question my loyalty.
I purchased your premium subscription based on the advertised features, but the actual performance i
I purchased your premium subscription based on the advertised features, but the actual performance is significantly lacking. I feel misled and disappointed with my investment.
I received an automated email response to my inquiry that felt very generic. It didn't address my sp
I received an automated email response to my inquiry that felt very generic. It didn't address my specific problem, and I feel like just another number rather than a valued customer.
A support agent promised to call me back within 24 hours with an update on my service issue. It's be
A support agent promised to call me back within 24 hours with an update on my service issue. It's been three days, and I haven't heard anything, leaving me in limbo.
I need to return an item, but the online process is convoluted. I'm struggling to find the correct f
I need to return an item, but the online process is convoluted. I'm struggling to find the correct form, and the instructions are unclear, making me hesitant to proceed.
I was trying to explain a complex billing error, but the agent seemed uninterested and kept interrup
I was trying to explain a complex billing error, but the agent seemed uninterested and kept interrupting me. I felt like my concerns weren't being heard or taken seriously.
I'm looking for a quick answer to a common question about product setup. However, your website's FAQ
I'm looking for a quick answer to a common question about product setup. However, your website's FAQ section is very limited, and I can't find the information I need without having to call or email.
I spoke with two different customer service representatives about your return policy. One told me I
I spoke with two different customer service representatives about your return policy. One told me I had 30 days, but the other said only 15. This confusion is making it difficult to make a decision.
I've contacted your company three times about a recurring technical problem with your software. Each
I've contacted your company three times about a recurring technical problem with your software. Each time, I'm told it will be fixed, but the issue persists, and I'm losing valuable productivity.
I've been trying to reach customer support for over an hour now, and I'm still on hold. I have a sim
I've been trying to reach customer support for over an hour now, and I'm still on hold. I have a simple question about my recent order, and this extended wait is incredibly frustrating and making me r...
Our service went down for several hours this morning, and we received no notification from your comp
Our service went down for several hours this morning, and we received no notification from your company. We had to discover it ourselves and then spend time trying to figure out what was happening. Th...
I contacted your support team via chat yesterday about a product feature, and the agent was very hel
I contacted your support team via chat yesterday about a product feature, and the agent was very helpful. Today, I tried calling the same number about a different issue, and the agent seemed completel...