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Baggage Fee Dispute: Charged Unexpectedly High Fees
AI Analysis Summary
The user was charged a higher baggage fee at the airport than what was advertised on the airline's website for their flight to Cancun.
Problème signalé
Questions
5 questionsWhat is the airline you flew with? (ID: 1063)
The airline I flew with was 'Sunwing Airlines'.
What was the exact baggage fee quoted on the airline's website, and what was the fee charged at the airport? (ID: 1064)
The airline's website clearly stated that the first checked bag fee was $35 and the second was $50. However, at the airport, they charged me $60 for the first bag and $90 for the second. That's a substantial difference, almost double for the first bag!
Did you check in online or at the airport? (ID: 1065)
I checked in at the airport. I usually do this because I like to get my boarding pass printed and confirm everything in person, especially when traveling internationally. I didn't use the online check-in option this time.
Were your bags within the airline's standard size and weight limits? (ID: 1066)
Yes, I'm quite sure they were. I measured my suitcase at home, and it was well within the dimensions listed on the airline's website. I also weighed it on my bathroom scale, and it was around 48 pounds, which is below the 50-pound limit for a standard checked bag.
Did you have any special items in your luggage (e.g., sports equipment, musical instruments)? (ID: 1067)
No, I didn't have any special items. It was just my regular checked luggage, a standard suitcase for a week-long vacation. Nothing out of the ordinary like skis or a guitar.
Causes identifiées
1 causeInformations du site web obsolètes ou incorrectes
70%Le site web de la compagnie aérienne n'a peut-être pas été mis à jour avec la structure tarifaire des bagages la plus récente, ou il pourrait y avoir eu une différence de prix régionale spécifique qui n'a pas été clairement indiquée.