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Mobile device synchronization problem
AI Analysis Summary
The user's work email and calendar are not syncing on their company-issued mobile phone, leading to missed updates and appointments. Basic troubleshooting steps like restarting the phone and reconfiguring the account have been attempted.
Problème signalé
Questions
5 questionsWhat is the make and model of your company-issued mobile phone? (ID: 4602)
iPhone 13 Pro
What operating system is your phone running? (ID: 4603)
iOS
Are you connected to Wi-Fi or cellular data? (ID: 4604)
Both
Have you recently changed your work email password? (ID: 4605)
No
Are there any error messages displayed on your phone related to your work email or calendar? (ID: 4606)
Syncing error
Causes identifiées
4 causesNetwork Connectivity Issues
75%The phone may not have a stable or sufficient internet connection (Wi-Fi or cellular) to sync data with the company's email servers.
Account Synchronization Settings
70%The synchronization settings for the email and calendar account on the phone might be misconfigured, disabled, or set to a very infrequent sync interval.
Outdated Mobile Device Management (MDM) Policies
60%Company-issued phones often have MDM software that enforces security policies. If these policies are outdated or have changed, they could prevent syncing.
Corrupted Account Data or Cache
50%The local data or cache for the email/calendar app on the phone might be corrupted, preventing proper synchronization.
Solutions recommandées
10 solutionsTest with IP Address
Flush DNS Cache
Contact Network Administrator
Check Share Permissions
Try IP Address Instead of Hostname
Verify Path Exactly
Check Firewall Settings
Reboot Computer
Restart Network Adapter
Address System Updates
Ressources d'Autorité
ISSUE: Outlook calendar does not sync in iOS corporate mobile ...
Jan 30, 2023 ... Go to the Calendar in the Outlook app and tap the three lines in the upper left-hand corner. Settings Outlook app settings Tap the account that is not syncing.
Can't sync calendar and contacts with my phone or tablet - Microsoft ...
Troubleshoot your calendar and email sync issues on your mobile device ... If you don't use an Outlook.com or Microsoft 365 for business account, contact your ...