📖 READER VIEW (Read-Only, Public Access)
The lecture videos are so pixelated and the audio is choppy. It's making it difficult to concentrate and understand the material being presented.
AI Analysis Summary
The user is experiencing pixelated video and choppy audio during lecture videos, which hinders their ability to concentrate and learn.
Problèmes
Questions
5 questionsAre you experiencing this issue with all lecture videos, or only specific ones? (ID: 1238)
It seems to be an issue with all of the lecture videos within this particular e-learning module. I've watched videos from other courses on the same platform before, and they were generally fine. However, for this specific course, every single lecture video I've tried to watch has suffered from the same pixelation and choppy audio. It's consistent across all the lessons I've attempted so far.
What device and operating system are you using to watch the videos? (ID: 1239)
I'm primarily using my personal Windows 10 laptop. The operating system is up-to-date with the latest Windows updates. I've tried accessing the videos using both Google Chrome and Mozilla Firefox browsers, and the issue persists in both. I also tried on my iPhone running the latest version of iOS, and as mentioned before, the quality was still subpar.
How are you accessing the lecture videos (e.g., streaming from a website, downloaded file, specific platform)? (ID: 1240)
I'm accessing the lecture videos by streaming them directly from the e-learning platform's website. It's a dedicated portal for my course, and the videos are embedded within the lesson pages. I haven't downloaded any of the videos as separate files, as the platform doesn't seem to offer that option for these specific lectures. It's all done through the web browser.
What is your internet connection like (e.g., Wi-Fi, wired, speed)? (ID: 1241)
My home internet connection is Wi-Fi. I'm not entirely sure of the exact speed, but it's generally considered decent for streaming movies and browsing. I've never had significant buffering issues with other streaming services like Netflix or YouTube. I've run a speed test before, and it usually shows download speeds in the range of 50-75 Mbps. The Wi-Fi signal strength in the room where I usually watch the lectures is strong, usually showing 4 out of 5 bars.
Have you tried watching the videos on a different device or network? (ID: 1242)
Yes, I have. I tried watching the same lecture videos on my work laptop, which is connected to a different Wi-Fi network at my office, and the quality was still poor. I also tried on my smartphone using my cellular data, and while it was slightly better than on my home Wi-Fi, it was still noticeably pixelated and the audio would occasionally cut out. This suggests it's not just my home network or my primary computer.
Causes identifiées
2 causesPoor Internet Connection
80%A slow or unstable internet connection can lead to buffering, pixelation, and audio dropouts as the video player struggles to download data fast enough.
Outdated or Incompatible Browser/Player
60%An older web browser or video player might not be optimized for current video codecs or streaming technologies, leading to performance issues.
Solutions recommandées
4 solutionsUse a Wired Connection
🤖 AI Analysis
"The user has already tried multiple devices and networks, including cellular data, and the issue persists. While their Wi-Fi is generally good, a wired connection is the most stable option and could rule out any subtle Wi-Fi interference or router issues that might not be apparent with other streaming services. The fact that it was 'slightly better' on cellular data suggests network stability might still be a factor, even if not outright speed."
Reduce Network Congestion
🤖 AI Analysis
"The user states their internet is 'generally considered decent for streaming movies and browsing' and they 'never had significant buffering issues with other streaming services.' While they haven't explicitly mentioned other bandwidth-heavy applications running, it's a common cause for streaming issues. Given the problem is specific to this e-learning platform, it's possible the platform's streaming is more sensitive to background network usage than other services. This is a reasonable step to try, though less likely to be the primary cause given the user's other experiences."
Check Internet Speed
🤖 AI Analysis
"The user reports download speeds of 50-75 Mbps, which is generally sufficient for streaming. They also state they don't have buffering issues with other services. While it's always good to confirm, it's less likely to be the root cause given the provided information. The issue might be more about consistent stream quality than raw speed."
Update Web Browser
🤖 AI Analysis
"The user has tried multiple browsers (Chrome and Firefox) and operating systems (Windows 10 and iOS), and the issue persists. While updating the browser is a standard troubleshooting step, the fact that the problem occurs across different browsers and devices makes it less likely that a single browser version is the sole culprit. However, it's a quick and easy step that could potentially resolve minor compatibility issues."