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When I try to open my phone's camera app, it either shows a black screen or an error message. I can't take photos or videos anymore, which is a major disappointment.

وصف المشكلة

When I try to open my phone's camera app, it either shows a black screen or an error message. I can't take photos or videos anymore, which is a major disappointment.
1
الجلسات العامة
10
الحلول المتاحة
3
الأسباب المحددة

الحلول الموصى بها

الحلول الأكثر صلة

10 حلول

Review App Permissions

75%

Check the permissions granted to installed apps and revoke any that seem unnecessary or suspicious.

Run Antivirus Scan

75%

Install and run a reputable antivirus/anti-malware scanner on your tablet to check for and remove any threats.

Avoid Interrupting File Operations

75%

Do not disconnect the tablet or interrupt file transfers while they are in progress.

Ensure Proper Shutdowns

75%

Always allow apps to close completely and ensure the tablet is shut down properly before powering it off.

Clear App Cache/Data

75%

If the corruption is linked to a specific app, clearing its cache and data might resolve the problem (note: this may delete app settings).

Update Operating System and Apps

75%

Ensure your tablet's OS and all relevant apps are updated to the latest versions, as these often include bug fixes.

Restart Tablet

75%

A simple restart can often resolve temporary software glitches that might be causing file issues.

Backup and Replace Storage

75%

Immediately back up any recoverable data and consider replacing the SD card or seeking professional repair for internal storage issues.

Check Storage Health

75%

Use built-in diagnostic tools or third-party apps to check the health of your tablet's storage. If using an SD card, test it on another device.

Factory Reset

75%

As a last resort, a factory reset will remove all data and apps, including any potential malware.

تتم تحديث درجات الصلة أثناء إجابتك على المزيد من الأسئلة

الأسئلة الشائعة

الأسئلة الشائعة المتعلقة بهذه المشكلة وحلولها.

When did you first notice the files becoming corrupted?

When did this problem start occurring?

When did this issue first start occurring?

Has this issue started recently, or has it been happening for a while?

What is your phone's operating system?

What is your phone's operating system?

When did the volume buttons stop working?

Which of the following best describes the environment where you are experiencing GPS issues?

Have you tried using a different charging cable and power adapter?

What operating system are you using?

جلسات التشخيص التجريبية

استكشف جلسات تشخيص حقيقية لهذه المشكلة مع سيناريوهات وحلول مختلفة.

الأسباب المحددة

Software Glitch or App Conflict

75%

A temporary software issue or a conflict with another application could be preventing the camera app from accessing the camera hardware.

Camera Hardware Malfunction

20%

The camera module itself might be physically damaged or malfunctioning, preventing it from being used by any application.

Permissions Issue

15%

The camera app might not have the necessary permissions to access the camera hardware, often due to a recent update or manual change.

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احصل على مساعدة مخصصة لمشكلتك. سيرشدك نظام التشخيص المدعوم بالذكاء الاصطناعي من خلال سلسلة من الأسئلة لتحديد أفضل حل.

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