Verify the DNS server settings on your router and individual devices.
From a connected device (if possible), try pinging an IP address directly (e.g., ping 8.8.8.8) and then a domain name (e.g., ping google.com).
Check the status lights and battery levels of all UPS units powering network equipment.
Verify if the entire building or office area has power.
Attempt a controlled reboot of the primary network devices, starting with the modem/router.
Visually inspect the main router, switch, and firewall for any signs of power loss or error indicators.
Visit the ISP's website or social media for official status updates.
Call your internet service provider to inquire about any reported outages in your area.
If access points are several years old, consider replacing them with newer, more capable models that support modern Wi-Fi standards.
Ensure all Wi-Fi access points and routers have the latest firmware installed, as updates often fix bugs and improve performance.
تتم تحديث درجات الصلة أثناء إجابتك على المزيد من الأسئلة
الأسئلة الشائعة المتعلقة بهذه المشكلة وحلولها.
استكشف جلسات تشخيص حقيقية لهذه المشكلة مع سيناريوهات وحلول مختلفة.
The physical network adapter itself may have failed due to age, power surge, or manufacturing defect. This would explain why it's not appearing in Device Manager at all.
Critical operating system files related to hardware detection or driver management might be corrupted, preventing the network adapter from being recognized. This could be due to a faulty Windows update or malware.
If the network adapter is integrated into the motherboard, a problem with the motherboard itself or its chipset could be the root cause. This is a more serious hardware issue.
احصل على مساعدة مخصصة لمشكلتك. سيرشدك نظام التشخيص المدعوم بالذكاء الاصطناعي من خلال سلسلة من الأسئلة لتحديد أفضل حل.
بدء التشخيص