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DNS Resolution Problems

جلسة عامةالجلسة #66816‏/1‏/2026👁️ 43 مشاهداتمشكلات إعداد وتكوين الشبكة
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AI Analysis Summary

The user is experiencing intermittent website resolution failures and 'Page Not Found' errors, despite the websites being confirmed as operational. Changing DNS servers has not resolved the issue.

المشكلة المبلغ عنها

I'm experiencing intermittent issues where websites don't resolve correctly, or I get 'Page Not Found' errors even though the site is up. I've tried changing my DNS servers, but the problem persists.

أسئلة

5 أسئلة
Q1

When do these intermittent issues typically occur? (ID: 3450)

Randomly, with no discernible pattern

Q2

Are you experiencing any other network-related issues, such as slow internet speeds or dropped connections? (ID: 3451)

Yes, sometimes slow

Q3

What operating system and browser are you using? (ID: 3452)

Windows 10, Chrome

Q4

Have you recently made any changes to your network hardware (e.g., router, modem)? (ID: 3453)

No changes

Q5

What specific DNS servers are you currently using? (ID: 3454)

1.1.1.1, 8.8.8.8

Identified Causes

4 أسباب
#1

مشاكل جهاز التوجيه/المودم

75%

قد يواجه جهاز التوجيه المنزلي للمستخدم أو المودم أعطالًا متقطعة في الأجهزة أو أخطاء في البرامج الثابتة، مما يؤدي إلى تلف حركة مرور الشبكة أو انقطاع الاتصالات التي تؤثر على حل DNS.

#2

ازدحام شبكة مزود خدمة الإنترنت أو التقييد

60%

قد يواجه مزود خدمة الإنترنت الخاص بك (ISP) ازدحامًا في الشبكة خلال ساعات الذروة، أو قد يقوم بتقييد أنواع معينة من حركة المرور، مما قد يظهر على شكل مشاكل متقطعة في الاتصال وحل المشكلات.

#3

ذاكرة التخزين المؤقت للمتصفح أو الإضافات

40%

يمكن أن يتداخل ذاكرة التخزين المؤقت للمتصفح التالفة أو ملحقات المتصفح الإشكالية مع كيفية تحميل المواقع وعرضها، مما يؤدي إلى أخطاء "الصفحة غير موجودة" حتى عندما يكون الموقع متاحًا.

#4

برامج ضارة أو تداخل VPN

30%

قد يكون البرمجيات الخبيثة على نظامك تعترض أو تعيد توجيه حركة مرور الشبكة، أو قد تواجه خدمة VPN مشكلات في خوادمها أو تكوينها، وكلاهما يمكن أن يسبب مشاكل متقطعة في الدقة.

Recommended Solutions

10 حلول
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Reboot Router/Modem

95%Official
Power cycle your router and modem by unplugging them for 30 seconds and then plugging them back in.

🤖 AI Analysis

"The user is experiencing intermittent website resolution issues and sometimes slow internet. Rebooting the router/modem is a fundamental troubleshooting step that can resolve a wide range of network connectivity problems, including those related to DNS resolution and general network performance. Since no recent hardware changes were made, this is a good first step."

💡

Test with Direct Connection

90%Official
Connect your computer directly to the modem via Ethernet to bypass the router and see if the issue persists.

🤖 AI Analysis

"The user is experiencing intermittent website resolution issues and sometimes slow internet. Bypassing the router by connecting directly to the modem helps isolate whether the problem lies with the router or the ISP's service. This is a crucial step in diagnosing network issues."

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Contact ISP

85%Official
Reach out to your ISP to inquire about any known network issues or potential throttling on your connection.

🤖 AI Analysis

"The user reports intermittent website resolution issues and sometimes slow internet. These symptoms could indicate a problem with the Internet Service Provider (ISP), such as network congestion, throttling, or general service issues. Contacting the ISP is a logical next step if basic network troubleshooting doesn't resolve the problem."

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Test at Different Times

75%Official
Try accessing websites during off-peak hours to see if the problem is time-dependent.

🤖 AI Analysis

"The user mentions intermittent issues and sometimes slow internet. Testing at different times, especially off-peak hours, can help determine if the problem is related to network congestion, which is a common cause of intermittent performance issues and slow speeds."

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Clear Browser Cache and Cookies

60%Official
Clear your browser's cache and cookies to remove potentially corrupted data.

🤖 AI Analysis

"While the primary issue is website resolution, clearing the browser cache and cookies can sometimes resolve 'Page Not Found' errors or incorrect website loading, especially if corrupted cached data is interfering with proper resolution. It's a relatively easy step to try."

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Test in Incognito/Private Mode

55%Official
Try accessing the websites in your browser's incognito or private browsing mode, which typically disables extensions and uses a clean cache.

🤖 AI Analysis

"Testing in incognito/private mode is a good way to quickly rule out browser-specific issues like extensions or corrupted cache. If the problem disappears in incognito mode, it points towards a browser configuration or extension issue."

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Disable Browser Extensions

50%Official
Temporarily disable all browser extensions to see if one of them is causing the conflict.

🤖 AI Analysis

"Browser extensions can sometimes interfere with network requests and website loading. Temporarily disabling them is a good troubleshooting step to isolate if an extension is the cause of the 'Page Not Found' errors or incorrect resolution."

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Run Malware Scan

40%Official
Perform a full system scan with reputable antivirus and anti-malware software.

🤖 AI Analysis

"Malware can cause a variety of network and system issues, including problems with website access. While not the most direct cause for intermittent DNS resolution, it's a possibility that should be considered if other solutions fail."

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Update Router Firmware

30%Official
Check your router manufacturer's website for the latest firmware updates and install them.

🤖 AI Analysis

"Updating router firmware can fix bugs and improve performance, which might indirectly address intermittent network issues. However, since the user hasn't reported any recent hardware changes and the issue is intermittent, it's less likely to be the primary cause compared to a simple reboot or ISP issue."

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Disable VPN

20%Official
If you are using a VPN, try disabling it to see if the problem resolves.

🤖 AI Analysis

"The user has not mentioned using a VPN. Therefore, this solution is not directly relevant to the information provided. If the user were using a VPN, it would be a higher priority."

مساعدة الآخرين