问题：IT 服务台与支持延迟
支持响应慢、IT 帮助获取、工单问题和支持流程问题。
I'm unable to map a network drive that I regularly use for storing project files. I'm getting a 'Net
I'm unable to map a network drive that I regularly use for storing project files. I'm getting a 'Network path not found' error. I've confirmed the path is correct and others can access it.
I'm requesting an upgrade for a specific software application that is outdated and lacks essential f
I'm requesting an upgrade for a specific software application that is outdated and lacks essential features. The current version is hindering my productivity. I've researched the newer version and its...
My laptop's keyboard has suddenly stopped working. Some keys are unresponsive, and others are typing
My laptop's keyboard has suddenly stopped working. Some keys are unresponsive, and others are typing random characters. I can't effectively use my computer without a functioning keyboard.
My work email and calendar are not syncing with my company-issued mobile phone. I'm missing importan
My work email and calendar are not syncing with my company-issued mobile phone. I'm missing important updates and appointments. I've tried restarting my phone and reconfiguring the account.
I received an automated notification that my daily data backup failed. I'm concerned about losing my
I received an automated notification that my daily data backup failed. I'm concerned about losing my work if my computer experiences any issues. I need to ensure my data is protected.
I'm trying to install a new project management tool, but I'm encountering an error message during th
I'm trying to install a new project management tool, but I'm encountering an error message during the installation process. It says I don't have the necessary permissions. I've been approved to instal...
My web browser is extremely slow, and websites are taking a very long time to load. I've cleared my
My web browser is extremely slow, and websites are taking a very long time to load. I've cleared my cache and cookies, but it hasn't helped. I suspect there might be an extension causing problems.
My antivirus software has alerted me to a potential virus on my computer. I'm worried about data sec
My antivirus software has alerted me to a potential virus on my computer. I'm worried about data security and the potential impact on my system. I haven't clicked on anything suspicious recently.
I'm trying to connect to the company VPN from home, but the connection fails every time. I've verifi
I'm trying to connect to the company VPN from home, but the connection fails every time. I've verified my credentials and followed the setup guide, but it's still not working. I need to access interna...
I've forgotten my password for the company portal and cannot log in. I've tried the 'Forgot Password
I've forgotten my password for the company portal and cannot log in. I've tried the 'Forgot Password' link, but I'm not receiving the reset email. I need to access my HR information.
I've connected my new external monitor to my laptop, but my computer isn't recognizing it. I've trie
I've connected my new external monitor to my laptop, but my computer isn't recognizing it. I've tried different cables and ports, but the display remains blank. I need a larger screen for my work.
I'm a new employee and need my user account set up with access to all the necessary systems and appl
I'm a new employee and need my user account set up with access to all the necessary systems and applications. I haven't received any login credentials yet, and I'm eager to start working.
I can no longer access the 'Projects' shared drive. When I try to navigate to it, I get an 'Access D
I can no longer access the 'Projects' shared drive. When I try to navigate to it, I get an 'Access Denied' error. I need to retrieve some important files for a presentation.
The main accounting software I use keeps crashing unexpectedly. It happens randomly, sometimes multi
The main accounting software I use keeps crashing unexpectedly. It happens randomly, sometimes multiple times a day, and I lose unsaved work. I've tried reinstalling it, but the problem persists.
I haven't been able to send or receive any emails for the past hour. My inbox is empty, and when I t
I haven't been able to send or receive any emails for the past hour. My inbox is empty, and when I try to send a test email, it just sits in the outbox. This is impacting my ability to communicate wit...
My computer has become incredibly slow lately. Applications take ages to open, and even simple tasks
My computer has become incredibly slow lately. Applications take ages to open, and even simple tasks like browsing the web are sluggish. I suspect there might be too many programs running in the backg...
My printer is showing an error message that I don't understand, and it won't print any of my documen
My printer is showing an error message that I don't understand, and it won't print any of my documents. I've checked that it's powered on and has paper, but nothing seems to be wrong. I have a deadlin...
I'm trying to connect my laptop to the office Wi-Fi, but it keeps saying 'Authentication failed'. I'
I'm trying to connect my laptop to the office Wi-Fi, but it keeps saying 'Authentication failed'. I've tried restarting my laptop and re-entering the password, but it's still not working. I need to ac...
My computer is running very slowly
My computer is running very slowly
My computer is running very slowly. It takes a long time to start up and programs freeze frequently.
My computer is running very slowly. It takes a long time to start up and programs freeze frequently.
My computer is running very slowly. It takes a long time to start up and programs freeze frequently.
My computer is running very slowly. It takes a long time to start up and programs freeze frequently.
My computer doesn't turn on when I press the power button. No lights, no sounds, nothing happens.
My computer doesn't turn on when I press the power button. No lights, no sounds, nothing happens.
Windows update has been stuck at 45% for over 2 hours. I can't cancel it or restart my computer.
Windows update has been stuck at 45% for over 2 hours. I can't cancel it or restart my computer.
My computer doesn't turn on when I press the power button. No lights, no sounds, nothing happens.
My computer doesn't turn on when I press the power button. No lights, no sounds, nothing happens.